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How to use the domain tester to find SPF or DKIM issues
How to use the domain tester to find SPF or DKIM issues

Testing your custom domain's deliverability, and what to do if there's an error with your Domain Name System (DNS) records

Updated over a week ago

One way to boost email deliverability is to check, define, and resolve any errors with your domain's Domain Name System (DNS) records, (SPF and DKIM). These records help email recipients identify the authenticity of an email and its origin.

Effective February 2024, Google and Yahoo have implemented stricter requirements for any businesses or entities that send commercial emails, in an effort to reduce email spam. Both platforms have already been blocking senders who have high spam complaints or missing domain records. Learn more about these changes from HoneyBook's blog.

To keep an eye on your email deliverability, you can use HoneyBook's domain tester to find out if you're missing SPF or DKIM domain records or if they need to be updated. It will check if your website has the right settings or if there are any problems. It will also give you steps to fix any issues, so your emails will be delivered like they're supposed to.

Use the domain tester

The tester is available for members who have integrated their email with HoneyBook and use a custom domain (, rather than

If you use HoneyBook’s default email sending service ([email protected]), you automatically leverage HoneyBook's sending reputation. Domain Name System (DNS) records are handled for you as well.

  1. From the top nav menu, select your profile photo > select Company Settings

  2. Select the Integrations tab

  3. Under Email Integration, select Send Test Email

HoneyBook will send a quick test message, which automatically checks your domain’s DKIM and SPF records. You can run this test at any time to ensure all is running smoothly.

You won't see this email in your inbox; instead, refer back to your Integrations tab in HoneyBook to see if there are any errors. If something's wrong, you'll get an error message. Find the error message you get below to get steps on how to fix the problem.

Resolve domain tester error messages

Receiving an error when running the deliverability test indicates that there is an issue with your integrated email's DKIM or SPF configuration. Select the error message below for steps and resources to fix the problem.

If you got an error message, there's an issue with how your email's DKIM or SPF is set up. Select the error message you got below for steps and resources to fix the problem.

📣 Note

The process of defining DKIM and SPF is completely separate from HoneyBook. HoneyBook can help you identify and alert you about any problems with these records, and to define these records, you'll need to go to the settings of your domain provider's Domain Name System (DNS). You don't need to provide or enter any information in your HoneyBook account.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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