Receiving an error when using HoneyBook's domain tester tool indicates that there is an issue with your integrated email's DKIM or SPF configuration, which can significantly impact email deliverability for your custom domain. If you received an SPF record not found error, we'll walk through the steps you can take to fix the issue below.
What this error means
What you'll need to fix it
Where you'll fix it
💡 There is a DKIM signature in your email headers, but the signature is invalid. Likely, the text found in DKIM is invalid due to a typo or omission.
A common cause of this error is that DKIM is incorrectly constructed. The DKIM value must include:
To resolve this error, you may need to reconfigure DKIM.
✅ Information from your email service provider (ESP)
✅ Information from your domain provider
➡️ Your email service provider's management console
➡️ Your domain provider's management console
How to resolve the error
1. First, log in to the management console for your email service provider.
2. From your email provider’s settings, locate DKIM.
Keep this tab open–you’ll need to copy a few things from your email provider and paste them into your domain provider.
3. Next, open a new tab and log in to the management console for your domain provider.
4. Locate the page where you update DNS TXT records for your domain.
5. Open the DKIM record.
While the exact process varies by provider, here are resources to reconfigure a DKIM record for some of the most common domain providers:
6. Re-enter the relevant information for DKIM: Type, Name/Host, Value/Data, and TTL.
Value to enter
Note: Make sure to select TXT as the type—don't select DKIM.
Copy the name from your email provider.
Copy the full value from your email provider.
Note: The DKIM value must include:
TTL (time to live)
How long the server should cache this information. For example: 300 seconds
7. Once you've adjusted the record, remember to save your changes.
Verify your changes
It can take up to 48 hours for DNS changes to take effect. Afterwards, you can always run the deliverability test again to make sure any errors are fixed.
If you send more than 5,000 emails per day
If you send more than 5,000 emails per day, Google and Yahoo's email spam filter updates (taking effect February 2024) impact you directly. Once you've verified your DKIM and SPF configuration, you will also need to define DMARC.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!