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Fix the "Unknown SPF issue" error message
Fix the "Unknown SPF issue" error message

What the unknown SPF issue error means, and where you can go to fix it

Updated over a week ago

Receiving an error when using HoneyBook's domain tester tool indicates that there is an issue with your integrated email's DKIM or SPF configuration, which can significantly impact email deliverability for your custom domain. This article covers what to do if you got the Unknown SPF issue error message.

What this error means

What you'll need to fix it

Where you'll fix it

SPF is defined and the syntax is correct, but an unknown error is occurring

Information from your domain provider

Your domain provider's management console

📣 Note

HoneyBook is able to check this record for you and notify you of the error. Updating an SPF record is done outside of HoneyBook and directly in your domain provider's Domain Name System (DNS) settings. HoneyBook is not able to complete this process on your behalf.

If you need further assistance, contact your domain provider's support team.

Find and fix unknown SPF issues

The exact process to resolve an unknown SPF issue varies by domain provider. Here are resources for some of the most common providers:

Next steps

Verify your changes

DNS changes can take up to 48 hours to take effect. Once 48 hours passes, run the domain tester again to check if the error was fixed.

If you send more than 5,000 emails per day

If you send more than 5,000 emails per day, Google and Yahoo's email spam filter updates (taking effect February 2024) impact you directly. Once you've verified your DKIM and SPF configuration, you will also need to define DMARC. You can check your DMARC settings using this tool.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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