Receiving an error when using HoneyBook's domain tester tool indicates that there is an issue with your integrated email's DKIM or SPF configuration, which can significantly impact email deliverability for your custom domain. This article covers what to do if you got the DKIM not signed error message.
What this error means | What you'll need to fix it | Where you'll fix it |
There is no DKIM signature included in email headers, which means you likely need to update DKIM in your domain's DNS records |
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📣 Note
Updating a DKIM record is done outside of HoneyBook and directly in your domain provider's Domain Name System (DNS) settings, using information from your email service provider. HoneyBook is able to check this record for you and notify you of the error, and if you need further assistance, reach out to your email service provider or domain provider's support team.
Update your DKIM record
Go to your email service provider's management console
If you aren't sure who your email provider is, use this resource
Enter your domain name (everything after the " @ ") > select MX Lookup.
Your email provider will appear at the bottom of the page
In your email provider's settings, find your DKIM > toggle it on if it isn't already
Keep this tab open, as you’ll need to copy a few things from your email provider and paste them into your domain provider
Open a new tab > go to your domain provider's management console
If you aren't sure who your domain provider is, use this resource. Enter your domain name (everything after the " @ ") > select Lookup > find the Registrar Information section. Your domain provider is listed as the Name
If you also find a Reseller Information section, you'll find your domain provider's name there instead
In your domain provider's management console, find the page where your update your domain's DNS TXT records
Add a DKIM record. From here, adding a DKIM record will look different depending on your domain provider
Here's how to add DKIM records for some of the most common providers:
Save your changes
While the process can look very different, the information you'll provide your domain provider can look very similar. Here's what you'll typically want to enter when defining a DKIM record:
Field name | Value to enter/select |
Type | TXT Do not select DKIM |
Name/Host | Your email provider's name |
Value/Data | What your email provider lists as their value. Must include:
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TTL (time to live) | How often the domain provider will check for DKIM record changes, measured in seconds. Some domain providers recommend using the default TTL or setting it between 1800 and 3600 seconds |
Next steps
Verify your changes
DNS changes can take up to 48 hours to take effect. Once 48 hours passes, run the domain tester again to check if the error was fixed.
If you send more than 5,000 emails per day
If you send more than 5,000 emails per day, Google and Yahoo's email spam filter updates (taking effect February 2024) impact you directly. Once you've verified your DKIM and SPF configuration, you will also need to define DMARC. You can check your DMARC settings using this tool.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!