Receiving an error when using HoneyBook's domain tester tool indicates that there is an issue with your integrated email's DKIM or SPF configuration, which can significantly impact email deliverability for your custom domain. If you received an SPF record not found error, we'll walk through the steps you can take to fix the issue below.
What this error means
What you'll need to fix it
Where you'll fix it
💡 Your SPF record is not defined and you will need to work with your domain provider to configure it.
✅ Information from your domain provider*
➡️ Your domain provider's management console*
How to resolve the error
1. First, log in to the management console for your domain provider.
2. Locate the page where you update DNS TXT records for your domain.
3. Click to add a new record.
While the exact process varies by provider, here are resources to define SPF for some of the most common providers:
4. Enter the relevant information for SPF: Type, Name/Host, Value/Data, and TTL.
Value to enter
Note: Make sure to select TXT as the type—don't select SPF.
The host or name information from your provider. Here are the name/host values for some of the most common providers:
The TXT value.
Here are TXT values for some of the most common providers:
TTL (time to live)
How long the server should cache this information. For example: 1 hour
5. Once you've added the record, remember to save your changes.
Verify your changes
Once you've made the appropriate changes in your domain provider's DNS settings, you're all set—nothing needs to be done in HoneyBook.
It can take up to 48 hours for DNS changes to take effect. Afterwards, you can always run the deliverability test again to make sure any errors are fixed.
If you send more than 5,000 emails per day
If you send more than 5,000 emails per day, Google and Yahoo's email spam filter updates (taking effect February 2024) impact you directly. Once you've verified your DKIM and SPF configuration, you will also need to define DMARC.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!