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Fix the "SPF record not found" error message
Fix the "SPF record not found" error message

How to resolve an SPF record not found error with your custom domain

Updated over 5 months ago

Receiving an error when using HoneyBook's domain tester tool indicates that there is an issue with your integrated email's DKIM or SPF configuration, which can impact email deliverability for your custom domain. This article covers what to do if you got the SPF record not found error message.

What this error means

What you'll need to fix it

Where you'll fix it

Your SPF record is not defined and you will need to work with your domain provider to configure it

Information from your domain provider

Your domain provider's management console

📣 Note

Updating an SPF record is done outside of HoneyBook and directly in your domain provider's Domain Name System (DNS) settings. HoneyBook is able to check this record for you and notify you of the error, and if you need further assistance, reach out to your domain provider's support team.


Update your SPF record

  1. Go to your domain provider's management console

    1. If you aren't sure who your domain provider is, use this resource

    2. Enter your domain name (everything after the " @ ") > select Lookup > find the Registrar Information section.

    3. Your domain provider is listed as the Name

  2. If you also find a Reseller Information section, you'll find your domain provider's name there instead.

  3. In your domain provider's management console, find the page where your update your domain's DNS TXT records.

  4. Add an SPF record. From here, adding an SPF record will look different depending on your domain provider. Here's how to add SPF records for some of the most common providers:

  5. Save your changes.

While the process can look very different, the information you'll provide your domain provider can look very similar. Here's what you'll typically want to enter when defining a DKIM record:

Field name

Value to enter/select

Type

TXT Do not select SPF

Name/Host

The host or name information from your domain provider. Here are the name/host values for some of the most common providers:

  • Squarespace: @

  • Google Workspace: @

  • Wix: [Blank]

  • GoDaddy: @

  • Bluehost: @

  • SiteGround: [Blank]

  • NameCheap: @

  • Hover: @

Value/Data

The TXT value

Here are TXT values for some of the most common providers:

  • Google: v=spf1 include:_spf.google.com ~all

  • Outlook: v=spf1 include:spf.protection.outlook.com -all

  • iCloud: v=spf1 include:icloud.com ~all

  • Zoho: v=spf1 include:one.zoho.com -all

TTL (time to live)

How often the domain provider will check for SPF record changes

Note

Verify and validate the SPF record for your domain using this tool.


Next steps

Verify your changes

DNS changes can take up to 48 hours to take effect. Once 48 hours passes, run the domain tester again to check if the error was fixed.

If you send more than 5,000 emails per day

If you send more than 5,000 emails per day, Google and Yahoo's email spam filter updates (taking effect February 2024) impact you directly. Once you've verified your DKIM and SPF configuration, you will also need to define DMARC. You can check your DMARC settings using this tool.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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