Managing your HoneyBook Balance Visa® debit card is simple—whether you're ordering a new physical card, activating it, or canceling an old one. Your virtual card is available instantly after opening your HoneyBook Balance Checking Account, but physical cards must be ordered manually and activated once delivered to your HoneyBook account address. Both virtual and physical cards come with unique numbers for added security, helping to protect against fraud.
This guide walks you through every step on both the web and in the mobile app, and explains what to do if you need to reset your PIN or troubleshoot two-factor authentication (2FA) issues.
Order and activate your physical debit card on the web or mobile app
After opening your HoneyBook Balance Checking Account, you can order a physical debit card anytime. It’ll be mailed to the address on your HoneyBook account and must be manually activated once received. Unlike virtual cards, physical cards aren’t issued automatically.
📣 Note
In the event you need to reset or update the PIN code for your virtual or physical debit card, contact our Support team by selecting the Question Mark icon on any HoneyBook page.
Order on the web
Open the HoneyBook desktop site
From the navigation menu, select Finance > Balance
Under "Account & card details," select Manage your cards
When prompted, enter the 6-digit code sent to your mobile phone, then select Continue
If you're not receiving your two-factor authentication (2FA) code or see an error with your phone number, contact our Support team by selecting the Question Mark icon on any HoneyBook page
Select Order card
Select Got it
The card will take 10–14 business days to arrive. If it doesn't arrive in that time frame, contact our Support team by selecting the Question Mark icon on any HoneyBook page.
Activate on the web
Open the HoneyBook desktop site
From the navigation menu, select Finance > Balance
Under "Account & card details," select Activate physical card
When prompted, enter the 6-digit code sent to your mobile phone, then select Continue
If you're not receiving your two-factor authentication (2FA) code or see an error with your phone number, contact our Support team by selecting the Question Mark icon on any HoneyBook page
Enter your card's expiration date and security code (also known as a CVV), then select Next: Create PIN code
Enter and re-enter what you want your card's 4-digit PIN code to be, then select Activate card
Order in the mobile app
Open the Honeybook mobile app
From the navigation menu, select Tools > Balance
Select Order now > Order card > Got it
Activate in the mobile app
Open the Honeybook mobile app
From the navigation menu, select Tools > Balance
Select Activate now
Enter your card's expiration date and security code (also known as a CVV), then select Next: Set PIN code
Enter and re-enter what you want your card's 4-digit PIN code to be, then select Save PIN > Got it
Cancel your old virtual or physical debit card on the web or mobile app
If your debit card is lost, compromised, or just ready for a refresh, you can easily cancel your current card and order a new physical debit card.
Cancel on the web
Open the HoneyBook desktop site
From the navigation menu, select Finance > Balance
Under "Account & card details," select Manage your cards
When prompted, enter the 6-digit code sent to your mobile phone, then select Continue
If you're not receiving your two-factor authentication (2FA) code or see an error with your phone number, contact our Support team by selecting the Question Mark icon on any HoneyBook page
Under "Virtual card" or “Physical card,” select Cancel card
Read the message, then select Cancel card
Select Go to dashboard
To get a new:
Virtual debit card: Log out, then log back in to your account
Physical debit card: Follow the instructions to order and activate a new physical debit card
Cancel in the mobile app
Open the HoneyBook mobile app
From the navigation menu, select Tools > Balance
Select the three-dot icon > Manage cards
When prompted, enter the 6-digit code sent to your mobile phone, then select Next
If you're not receiving your two-factor authentication (2FA) code or see an error with your phone number, contact our Support team by selecting the Question Mark icon on any HoneyBook page
Select the three-dot icon by either your virtual or physical debit card > Cancel card > Confirm > Got it
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook VISA Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.