Your HoneyBook Balance Visa® debit cards make it easy to spend directly from your HoneyBook Balance Checking Account. You’ll receive 2 cards—one virtual (available instantly) and one physical (mailed to you). Each has a unique card number for extra security and fraud protection.
This article covers how to order, activate, or cancel your virtual or physical card on the web or mobile app, plus what to do if you need to reset your PIN, report a fraudulent charge, or close your Balance account.
Before you start
You’ll need an active HoneyBook Balance Checking Account
Both the virtual and physical cards are linked to your account, but have different numbers
You’ll verify sensitive actions like activation or cancellation through two-factor authentication (2FA) by text message
If you’re not receiving a verification code, check out Troubleshoot verification code issues in HoneyBook
Order and activate your physical debit card
Order on the web
From the navigation menu, select Finance > Balance
Under “Account & card details,” select Manage your cards
Enter the 6-digit verification code sent to your phone, then select Continue
Select Order card > Got it
Your card arrives in 10–14 business days at your account address
If it doesn’t arrive, contact our Support team by selecting the Question Mark icon on any HoneyBook page > Message us > Send us a message, then to connect with a person, enter “Talk to a person”
Activate on the web
From the navigation menu, select Finance > Balance
Under “Account & card details,” select Activate physical card
Enter the 6-digit verification code sent to your phone, then select Continue
Input your card’s expiration date and CVV, then select Next: Create PIN code
Enter and confirm your 4-digit PIN, then select Activate card
Order and activate in the mobile app
From the navigation menu, select Tools > Balance
Select Order now > Order card > Got it
Once you receive your card:
Return to Tools > Balance
Select Activate now
Follow the prompts to enter your expiration date, CVV, and PIN
Cancel your virtual or physical debit card
On the web
From the navigation menu, select Finance > Balance
Under “Account & card details,” select Manage your cards
Enter the 6-digit verification code sent to your phone, then select Continue
Under “Virtual card” or “Physical card,” select Cancel card
Read the confirmation message, then select Cancel card > Go to dashboard
In the mobile app
From the navigation menu, select Tools > Balance
Select the three-dot icon > Manage cards
Enter the 6-digit verification code sent to your phone, then select Next
Select the three-dot icon next to your card > Cancel card > Confirm > Got it
To get a new card
Virtual card: Log out and back in to your account—your new virtual card appears automatically
Physical card: Follow the steps to order and activate your physical card
Manage your card security and account options
Action | When to use it | How to do it |
Reset or change your PIN | If you’ve forgotten your PIN or want to update it for security |
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Report a fraudulent charge | If you see a transaction you don’t recognize or suspect unauthorized activity |
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Close your HoneyBook Balance account | If you no longer want to use HoneyBook Balance |
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Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook VISA Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.