If you spot an unfamiliar or suspicious charge on your HoneyBook Balance Visa® debit card—or an ATM fails to dispense cash—this guide will walk you through exactly what to do. Start by reviewing the transaction in your HoneyBook account on the web or in the mobile app, then follow the steps to confirm whether it’s fraud, an error, or a failed withdrawal before submitting a dispute.
Check the details of the charge on the web or mobile app
Open the HoneyBook desktop site or mobile app
From the navigation menu:
Desktop: Select Finance > Balance
Mobile: Select Tools > Balance
In the "Transactions" table, select the charge you believe was made without your permission
Before you report a fraudulent charge, here are things to check:
The charge wasn't made by an authorized account holder
You haven't let anyone else use your card
You’ve reviewed the transaction detail, keeping in mind some merchants use a different name or address for billing purposes, and still don't recognize it
If you see a charge you recognize as yours, but the detail isn't right—like being charged more than once, a membership you canceled, or a trial membership you don't recall signing up for—it's probably a charge error
Report a fraudulent charge to Visa
Visa will first contact you directly to validate a charge. Follow the instructions in the email
Call the number on the back of your card
Listen to the prompts carefully, then select the option to dispute a transaction
In the event you don’t have your HoneyBook Balance Visa® debit card, press zero
Once you finish report the fraudulent charge, cancel your virtual or physical debit card and order a new physical card
What to do if an ATM withdrawal doesn’t dispense cash
If you attempt an ATM withdrawal and don’t receive your cash, first check your “Transactions” table in HoneyBook. If the withdrawal appears in the “Transactions” table, do the following to dispute the transaction:
Call the toll-free number +1 (833) 852-1519
Listen to the prompts carefully, then select the option for English
Listen to the prompts carefully, then select the option to dispute a transaction
Enter your debit card number
In the event you don’t have your debit card number, press zero
For lost or stolen cards, when prompted to enter your debit card number, press the pound key, then zero to speak with an agent
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook Visa Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.