Verification codes help protect your HoneyBook account and ensure only authorized users can make secure changes or access files. If you or your clients aren’t receiving a code, this article walks through common reasons and step-by-step solutions before you need to contact our Support team.
Before you start
Verification codes are sent by SMS text to your registered security phone number
You must have active cellular service, not just Wi-Fi
Only US- or Canada-based mobile numbers that support text messaging are compatible
Check cell service availability
Verification codes are sent via SMS and won’t arrive over Wi-Fi alone.
Make sure your phone has cell service and can receive text messages
If service is weak, move to an area with better reception, then request a new code
Confirm your security phone number is compatible
HoneyBook can’t send verification codes to:
Landlines
Digital phone services like Google Voice or VoIP numbers
To fix this, update your security phone number to a mobile number that supports text messaging. Learn how to change your security phone number.
You no longer have access to your security phone number
If you lost access to the phone number on file, for example, if you changed carriers or no longer use that line, update your security phone number in your HoneyBook account. Learn how to update your security phone number.
If you can’t add or edit your security phone number
If your old security phone number no longer works or you can’t complete the verification process, contact our Support team:
Select the Question Mark icon on any HoneyBook page
Select Message us > Send us a message
To connect with a person, enter “Talk to a person”
Include the following details:
Your login email address
The number you’re trying to update from or to
A short note describing the issue or error message
Screenshots, if available
Client isn’t receiving a SMS verification code for secure access
Clients only receive SMS verification codes when they:
Submit a lead form, or
Schedule a meeting through your HoneyBook calendar
If your client isn’t receiving their code, have them check:
That the security phone number they entered is correct
They have active cell service (SMS can’t be received over Wi-Fi alone)
They don’t have message blocking or filtering turned on
Something else?
If none of the above steps solve the issue, our Support team can help:
Select the Question Mark icon on any HoneyBook page
Select Message us > Send us a message
To connect with a person, enter “Talk to a person”
Include as much detail as possible such as error messages, screenshots, or steps tried
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!