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Check and report fraud on your HoneyBook Balance Visa® debit card

Learn how to check for unauthorized HoneyBook Balance charges, report fraud to Visa, and replace your card if needed

Updated today

If you see a suspicious charge on your HoneyBook Balance Visa® debit card, don’t panic. This guide walks you through how to review the transaction, determine whether it’s truly unauthorized, and take the proper steps to report fraud to Visa. We'll also explain when a charge might just be a billing error—and how to replace your card if needed.


Check the details of the charge on the web or mobile app

  1. Open the HoneyBook desktop site or mobile app

  2. From the navigation menu on:

    1. Desktop: Select Finance > Balance

    2. Mobile: Select Tools > Balance

  3. In the "Transactions" table, select the charge you believe was made without your permission

  4. Before you report a fraudulent charge, here are things to check:

    1. The charge wasn't made by an authorized account holder

    2. You haven't let anyone else use your card

    3. You’ve reviewed the transaction detail, keeping in mind some merchants use a different name or address for billing purposes, and still don't recognize it

    4. If you see a charge you recognize as yours, but the detail isn't right—like being charged more than once, a membership you canceled, or a trial membership you don't recall signing up for—it's probably a charge error


Report a fraudulent charge to Visa

  1. Visa will first contact you directly to validate a charge. Follow the instructions in the email.

  2. Call the number on the back of your card

  3. Listen to the prompts carefully, then select the option to dispute a transaction

  4. In the event you don’t have your HoneyBook Balance Visa® debit card, press zero

  5. Once you finish report the fraudulent charge, cancel your virtual or physical debit card and order a new one


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook Visa Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.