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Fix a time zone issue

What you should do if your calendar or sessions aren’t using the right time zone.

If you're experiencing inconsistencies with your Calendar or session time zones, there are a few things you can do to ensure accuracy.

These steps help resolve the issue for any sessions scheduled moving forward. If you need to update the time for an existing session, locate the session on your HoneyBook Calendar > click Edit > adjust the time and click Save.

📣 Note

This article covers what to do if you're experiencing issues with your Calendar or session time zones. The time zone for the out of office feature is manually set to PST across all accounts and cannot be adjusted.

Understand what time zone to pick

HoneyBook now shows full IANA timezone IDs in the calendar timezone selector, so you can choose from your company country’s available time zones directly. If something looks off, first confirm you selected the correct timezone in HoneyBook.

Your selected calendar timezone is saved, so it stays the same after you refresh the page or come back later.

U.S. time zones

Canadian time zones

After you confirm your device and browser timezone are correct, make sure your main account and session-specific timezones are set correctly in HoneyBook.

Check your account's time zone

  1. From the navigation menu, select your profile photo > select Company Settings

  2. Select the Company Brand tab > find the More Info section

  3. Under Timezone, confirm the correct timezone is selected

From here, your Calendar and sessions should use the selected time zone by default.

Check your session time zone settings

When creating session types, confirm the session time zone in the session details section of the setup.

A session's time zone should default to the time zone set under Company Settings. The availability you set for a session will reflect the session's time zone, regardless of where your client is located.

You can review and update the session time zone in the session details before you save the session type.

  • For example, if a session is set for Pacific Time with availability from 1:00-2:00pm, a client on Eastern Time would see that availability as 4:00-5:00pm

  • The time zone label shown with a session time is based on that session’s date and time, so it can change during daylight saving time.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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