If you're running into an issue with your Scheduler, you can use the Troubleshooter to understand what the issue is.
From any page, select Tools > Scheduler
Find the session type you're having issues with, then select the Troubleshooter (wrench) icon
Select the time slot that's causing an issue to get a message for why the slot isn't available for scheduling
Problematic time slots should be colored red
The Troubleshooter will give you a reason why the time slot isn't available
Locate the issue below and follow the steps to resolve
Incorrect times showing: check your time zone
The time zone for your session type and the time zone in your Company Settings need to match. If they are mismatched, your session times may present as a few hours off.
Incorrect/no availability showing: check availability vs. duration
Availability is another way of defining your business hours—essentially, the windows of time on any given day when you would like a client to be able to book a session with you.
For example: You might like to take sessions from 8:00am-12:00pm and then again from 1:00pm-4:00pm Monday through Friday
This is your availability
Duration is the window of time that you'd like to actively be in a session for.
For example: If your standard consultation call runs 30 minutes, you'd want to set your Consultation Call Session duration to 30 minutes
Your availability must be a broader window of time than a session's duration. If your availability is a smaller window than your session duration window, you will see no available sessions.
📚 Tip
Consider setting your availability to be 2x your session duration to avoid any hiccups. You can also utilize the buffer feature within your session to eliminate back-to-back meetings.
Inaccurate Calendar conflicts: check your Calendar
If a time appears blocked that you want to be available for; or, conversely, a client was able to book over a legitimately blocked time with you, your first stop should be your HoneyBook Calendar to double-check the following:
Check the settings of your Google Calendar events
In order to block time from being available, you'll need to set Google Calendar events to "Busy" instead of "Free."
Check for booked projects
Booked projects (in which the client has signed the contract or made a payment) in HoneyBook will, by default, mark you as busy/unavailable. To make sure you're marked as available at the correct times, try adding start and end times to the project's Details tab. Adding a start and end time will mark you as unavailable only during that window rather than the entire day.
📚 Tip
You can also manually adjust your availability for each project. Learn more about setting a project date's availability.
Check for non-booked projects
Non-booked projects in HoneyBook (in which a client has not yet signed a contract or made a payment) will be set as available/free until the project is booked.
No availability showing: multiple companies and busy projects
If you use multiple companies in HoneyBook and have a busy event or meeting scheduled in one of them, you will be unavailable in your other companies, too. If you want to open up the taken time slot, you'll need to change the original event's availability from busy to free.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!