If you have received an online payment in your HoneyBook account but have yet to receive it in your bank account, there are a few things to check:
Your bank details: Confirm your bank and business owner details have been added in your account.
Timing of funds being transferred: Review to see if the payment is within the normal timeframe or if the estimated deposit date listed has passed.*
Re-verification: You may need to re-verify your bank details. You will receive an email notice and see an error on your bank details page if there is an issue with verification.
Bank holidays: Any payment that processes standardly during a bank holiday may be delayed up to 1 business day.
Restricted businesses: Any company that is identified as a restricted business—one that violates our Terms of Service, or the terms of bank, card network, or other payment processing technologies’ agreements—is unable to use the HoneyBook platform.
If your account details are correct and the estimated deposit date has passed but your payment still hasn't arrived, contact our Support team by clicking the Question Mark icon on any page and chatting in "Talk to a person."
You can also review the estimated deposit date of any payment via the Payments tab of your Bookkeeping tool or in the client progress view of the sent invoice.
📚 Tip
If a client makes a payment via ACH bank transfer, that payment will need to fully process (with the payment status moving from Pending to Paid in HoneyBook) before a subsequent payment can be made.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!