Why should I get a HoneyBook debit card?
Why should I get a HoneyBook debit card?
A dedicated business debit card has multiple benefits that are both convenient and can improve your financial management.
Same-day access to client payments
Cashflow management: Expense tracking, project worth, cashflow insights
Simplifies bookkeeping when personal and business expenses are separated
Convenient and flexible way to access funds: Physical/online purchases, ATM withdrawals
Using your debit card
Maximum daily purchase limit: $5,000 USD
Maximum daily ATM withdrawal limit: $1,000 USD
You can only withdraw $400 USD per ATM session, whereas your total daily withdrawal limit is $1,000 USD. If you want to withdraw more, you'll need to use the ATM machine multiple times.
If you incur a withdrawal fee, that fee amount will count towards your withdrawal limit.
What debit card transaction limits should I be aware of?
What debit card transaction limits should I be aware of?
Transaction limits relate to any time you use your physical or virtual debit card to pay. The daily limit is $5,000 USD.
This limit is shared between your virtual and physical debit card. For example, making a purchase with your physical card will count towards your virtual card's limit.
These are hard limits and they cannot be adjusted.
Can I withdraw funds from ATMs?
Can I withdraw funds from ATMs?
You can! Any ATM machines within the Visa, Plus, Accel, or Interlink financial networks can be used to withdraw cash (though you will incur a withdrawal fee if the machine is not owned by Allpoint). The daily limit is $1,000 USD.
If you do incur a withdrawal fee, that fee amount will count towards your withdrawal limit of $1,000 USD. You must insert your physical debit card into the machine, as withdrawals using your virtual debit card are currently not supported.
Maximum daily ATM withdrawal limit: $1,000 USD.
You can only withdraw $400 USD per ATM session, whereas your total daily withdrawal limit is $1,000 USD. If you want to withdraw more, you'll need to use the ATM machine multiple times.
If you incur a withdrawal fee, that fee amount will count towards your withdrawal limit.
Why are my virtual and physical debit card details different?
Why are my virtual and physical debit card details different?
By using different card details on your physical debit card and having you activate it after you’ve received it, you’re at a much lower risk of card activity fraud.
Upon completing your HoneyBook Balance onboarding, your virtual debit card is instantly activated and ready for immediate use. In contrast, if your physical debit card had the same information, it would be activated even before it reaches you by mail. This poses a risk as potential fraudsters could gain unrestricted access to the funds in your HoneyBook Balance account and make unauthorized purchases with the card.
What should I do if I notice fraudulent card charges on my account?
What should I do if I notice fraudulent card charges on my account?
You should take immediate action if you notice fraudulent card charges on your account. Learn how to respond to card activity fraud here.
What if I forgot the pin or need to reset the pin for my card?
What if I forgot the pin or need to reset the pin for my card?
To reset your debit card's pin code (either virtual or physical), call Visa at +1 (833) 333-0417.
If you call to reset your pin code and fail to enter the correct code in three times, Visa will block you from reseting the code for 24 hours. You'll still call the number above if you've forgotten your pin code.
What should I do if an ATM doesn't dispense my cash?
What should I do if an ATM doesn't dispense my cash?
If you make a withdrawal from an ATM and your cash doesn't dispense, you should first check if the withdrawal appeared on your transactions table. If it has, call Visa at 1-833-333-1098 to dispute the withdrawal charge.
Can I reverse/cancel a card transaction?
Can I reverse/cancel a card transaction?
HoneyBook cannot reverse or cancel a card transaction, as HoneyBook does not hold your funds. If you have any issues with a transaction, report it as fraudulent to Visa by calling +1 (833) 333-0417.
What else should I know about the debit card?
What else should I know about the debit card?
You should know about the financial insights your debit card can give you. Read more about these financial insights here.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook VISA Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.