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When you can't issue a refund
When you can't issue a refund

Learn about the cases where you can't issue a refund HoneyBook.

Updated over a month ago

A refund cannot be given:

  • If the client paid outside of HoneyBook (however, you can manually mark those payments as refunded if you issued the refund outside of HoneyBook)

  • When a file has expired

  • When 80 days have passed since an ACH payment was made

    • Credit card payments can be refunded at any time, but ACH payments have an 80 day refund period

  • If the payment is a bank transfer and it is still processing (the funds are still in the process of clearing the client's bank)

    • Once the payment status changes to Paid, you can process the refund

  • When a file is in draft mode

    • In this case, either send the file again with the edits you've made before refunding, or delete the current draft using the trash can in the draft drop-down menu

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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