Instant deposit is a convenient HoneyBook feature that allows you to access eligible payments faster by transferring them directly to your bank account. If you're unable to select instant deposit, don’t see the option, or have experienced a failed instant payout, follow the steps below to troubleshoot and resolve the issue.
Why instant deposit might not be available
Not all members will see instant deposit as an option. This feature is only available to accounts that have been receiving payments through HoneyBook for at least 6 weeks.
If you're newer to the platform, hang tight—HoneyBook will notify you as soon as you're eligible to start using instant deposits.
What payments aren’t eligible for instant deposit
Payments made through ACH or bank transfer
Payments completed outside of smart files, for example, through a lead form
Payments under $10 USD
Payments over $10,000 USD
If you choose to receive a payment through instant deposit in advance and the client pays through a bank transfer instead, it’ll take the standard time for bank transfers (around 7–8 business days) and you won’t be charged the 1% fee for instant deposit.
When instant deposit can’t be selected
If a payment is marked as eligible for instant deposit but you can’t choose the option, it likely means the payment has already started processing through the standard transfer method. Once a payment begins that process, it’s no longer eligible for instant transfer.
Standard deposit time frames
Credit and debit card payments: 2–3 business days
ACH and bank transfers: 7–8 business days
To successfully use instant deposit, make sure to select it before the payment begins processing. HoneyBook sends a notification immediately when a payment qualifies, giving you the chance to act quickly.
What happens if instant deposit fails
If your instant deposit attempt fails:
The payment will default to HoneyBook’s standard processing time
It can’t be reprocessed as an instant deposit
This ensures that you still receive the funds, just through the usual method. Common reasons for failed instant deposits include:
Outdated or invalid debit card
Processing interruptions
Delays with the receiving bank
Switch from debit card to bank account for instant deposit
You can choose to receive instant deposits through your linked bank account instead of a debit card.
🔥 Stop
Once you switch to instant deposit through a bank account, you can’t switch back to using a debit card
You can only use the bank account already connected to your HoneyBook account—adding a separate bank account specifically for instant deposits isn’t currently supported.
To do this:
From the navigation menu, select Settings > Company settings
Select Bank details
Next to the debit card you want to delete, hover and select the trash can icon
Enable your linked bank account for instant deposits
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!