When you have a HoneyBook Balance account, the money in that account can be used to cover any refunds you process for clients. You can also use a linked bank account to cover the refund if you don’t want to use your HoneyBook Balance account.

The process for starting a refund doesn’t change, but you will be able to select which account (your HoneyBook Balance account or linked account) will be used to cover the refund. If your HoneyBook Balance account doesn’t have enough to cover the refund, you’ll only be able to use the linked bank account.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook Visa Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.