You can get a fresh virtual or physical debit card issued if a time ever comes where you need a new one.
You'll always want to make sure the existing card is canceled before you get a new one issued. This article will walk you through that as well as exactly how to get a new card.
Cancel the old debit card
Cancel the debit card to stop any more charges from happening.
1: Find the old card
Go to the Finance tab in the top navigation menu > select Balance
Select the fraudulent charge
Write down the number of the card used
This number will match either your virtual or physical debit card
2: Cancel the compromised card
The process is slightly different depending on whether your virtual or physical card must be canceled.
Cancel a virtual card
Go to the Finance tab in the top navigation menu > select Balance
Find your HoneyBook debit cards > select Manage cards
Enter the code sent to your phone into the 2-step verification prompt
If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Under Virtual card, select Cancel card
Read the message > select Cancel card
Select Go to Dashboard
Log out, then log back into your account to get a new virtual card issued
Cancel a physical card
Go to the Finance tab in the top navigation menu > select Balance
Find your HoneyBook debit cards > select Manage cards
Enter the code sent to your phone into the 2-step verification prompt
If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page.
Under Physical card, select Cancel card
Read the message > select Cancel card
Select Go to Dashboard
Order a new physical debit card
You can order a new physical card right away, which will be sent to your HoneyBook account's personal address. Unlike getting a new virtual debit card issued, this will not happen automatically.
Go to the Finance tab in the top navigation menu > select Balance
Find your HoneyBook debit cards > select Manage cards.
You may need to complete the 2-step verification again
If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Select Order a physical card
Select Order Card
Select Got it
The card will take 10–14 business days to arrive (contact support by clicking the Question Mark icon if it hasn't)
When your card arrives, you'll activate it from your dashboard
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook Visa Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.