You can get a fresh virtual or physical debit card issued if a time ever comes where you need a new one.
You'll always want to make sure the existing card is canceled before you get a new one issued. This article will walk you through that as well as exactly how to get a new card.
Cancel the old debit card
Cancel the debit card to stop any more charges from happening.
Find old card
From the navigation menu, select Finance > Balance
In the "Transactions" table, select the fraudulent charge
Write down the number of the "Card used"
This number will match either your virtual or physical debit card
Cancel compromised card
The process is slightly different, depending on whether your virtual or physical card needs to be canceled.
Cancel virtual card
From the navigation menu, select Finance > Balance
Under "Account & card details," select MANAGE YOUR CARDS
When prompted, enter the 6-digit code sent to your mobile phone, then select CONTINUE
If you're getting an error message that your two-factor authentication (2FA) phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Under "Virtual card," select Cancel card
Read the message, then select Cancel card
Select Go to Dashboard
Log out, then log back in to your account to get a new virtual card issued
Cancel physical card
From the navigation menu, select Finance > Balance
Under "Account & card details," select MANAGE YOUR CARDS
When prompted, enter the 6-digit code sent to your mobile phone, then select CONTINUE
If you're getting an error message that your two-factor authentication (2FA) phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Under "Physical card," select Cancel card
Read the message, then select Cancel card
Select Go to Dashboard
Order new physical debit card
You can order a new physical card right away, which will be sent to your HoneyBook account's personal address. Unlike getting a new virtual debit card issued, this won't happen automatically.
From the navigation menu, select Finance > Balance
Under "Account & card details," select Order a physical card
When prompted, enter the 6-digit code sent to your mobile phone, then select CONTINUE
If you're getting an error message that your two-factor authentication (2FA) phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Select Order Card
Select Got it
The card will take 10–14 business days to arrive. If it doesn't arrive in that time frame, you can contact support by clicking the Question Mark icon.
When your card arrives, activate it from your dashboard
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook Visa Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.