Take immediate action if you notice fraudulent charges on your HoneyBook Balance Checking Account. Follow the steps below to cancel the compromised card, get a new one, and begin the process of getting your funds back. You'll also find some tactics to reduce your risk of being defrauded.
🔥 Stop
If you've noticed ACH charges on your account that you don't recognize, contact the Support team by selecting the Question Mark icon on any HoneyBook page
HoneyBook can’t reverse or cancel a card transaction, as HoneyBook doesn’t hold your funds. If you have any issues with a transaction, report it as fraudulent to Visa® by calling +1 (833) 333-0417.
Cancel compromised debit card
Once you notice a fraudulent charge on your Expenses, select the transaction to figure out what card is compromised. Next, cancel the debit card to stop any more charges from happening.
Find compromised card
Either your virtual or physical debit card can be the source of the fraudulent card charge, and must be canceled to avoid more charges.
From the navigation menu, select Finance > Balance
In the "Transactions" table, select the fraudulent charge
Write down the number of the "Card used"
This number will match either your virtual or physical debit card
Cancel compromised card
The process is slightly different, depending on whether your virtual or physical card must be canceled.
Cancel virtual card
From the navigation menu, select Finance > Balance
Under "Account & card details," select MANAGE YOUR CARDS
When prompted, enter the 6-digit code sent to your mobile phone, then select CONTINUE
If you're getting an error message that your two-factor authentication (2FA) phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Under Virtual card, select Cancel card
Read the message > select Cancel card
Select Go to Dashboard
Log out, then log back into your account to get a new virtual card issued
Cancel physical card
From the navigation menu, select Finance > Balance
Under "Account & card details," select MANAGE YOUR CARDS
When prompted, enter the 6-digit code sent to your mobile phone, then select CONTINUE
If you're getting an error message that your two-factor authentication (2FA) phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Under "Physical card," select Cancel card
Read the message, then select Cancel card
Select Go to Dashboard
Order new physical debit card
You can order a new physical card right away, which will be sent to your HoneyBook account's personal address. Unlike getting a new virtual debit card issued, this won't happen automatically.
From the navigation menu, select Finance > Balance
Under "Account & card details," select Order a physical card
When prompted, enter the 6-digit code sent to your mobile phone, then select CONTINUE
If you're getting an error message that your two-factor authentication (2FA) phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Select Order Card
Select Got it
The card will take 10–14 business days to arrive. If it doesn't arrive in that time frame, you can contact support by clicking the Question Mark icon.
When your card arrives, activate it from your dashboard
Report fraudulent charges to Visa
After you cancel your card and getting a new one, reach out to Visa and follow their instructions to start a fraudulent charge dispute. You can reach Visa at +1 (833) 333-0417.
Protect your account from potential future fraudulent charges
It can be frustrating to realize you've been defrauded, and HoneyBook wants to help by showing some ways you can reduce your risk for card fraud:
Review your Expenses at least once a week for fraudulent charges
Research vendors you don't already have a relationship with before working with them
Search for spelling or grammar mistakes on the websites you're shopping on
Avoid collaborating with vendors who want to refund your purchases without providing a proper explanation for their actions
Be wary of vendors that are aggressive or hostile, want you to process their requests faster than usual, or repeatedly change their contact information
Use your virtual debit card when possible, as these are more secure and easier to replace
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!
HoneyBook is a software company, not a bank. Banking services are provided by Lincoln Savings Bank, Member FDIC. HoneyBook Visa Debit cards are issued by Lincoln Savings Bank, Member FDIC. HoneyBook is not FDIC insured. FDIC insurance only covers the failure of an insured bank.