When you’re managing a business, it’s crucial to know where funds are (and when you can expect them). That’s why HoneyBook payment statuses update in real time, making payment reminders, thank you's, and keeping track of your financial health easier than ever.

There are a number of different payment statuses that can appear in your Files and under your Payments tabs — read on for the definitions!

Unpaid

The client has not made payment.

PLEASE NOTE: This status is specific to milestone payments.


Upcoming

The client has not made payment.


Paid

Cue the cha-ching notification – your client made payment!

If your client paid through HoneyBook, an estimated deposit date will be listed under the status. In general, payments made by credit card take about 2-3 business days to process, while those made by bank transfer can take 7-8.

If you marked the payment as paid (client paid outside of HoneyBook), no estimated deposit date will be listed.


Overdue

The client has not made payment and the due date has passed. If you haven't already done so, you may wish to send your client a payment reminder.


Failed

The client's payment failed.

PLEASE NOTE: If a payment fails, the client will be notified over email. The client will need to access the payment and attempt the charge again.


Refunding

A refund was initiated for the payment and the funds are in the process of posting to the client's original payment method.

PLEASE NOTE: Your client should see any refund in their account within 3-10 business days for credit card refunds and 7-14 business days for ACH refunds.


Refunded

A refund was initiated for the payment and the funds have posted to the client's original payment method.


Partially Refunded

A partial amount of the payment has been refunded to the client's original payment method.


Pending

The client paid using HoneyBook's bank transfer option and the funds are in the process of clearing their bank account.

PLEASE NOTE: Bank transfer payments typically take about 7-8 business days to process. Once the funds clear your client’s account, the payment status will automatically update from Pending to Paid.

Pending payments cannot be refunded, as the funds are waiting to clear the client's account. Once the payment status switches to Paid, you should be able to process a return of the funds if needed.


Canceled

The payment was canceled – a charge attempt will not occur.

PLEASE NOTE: This status is specific to recurring payment schedules.


Dispute Pending

A dispute has been initiated by the cardholder for the payment.

PLEASE NOTE: If a dispute is filed, important details will be sent to your HoneyBook account owner email address. And, if you still have questions, our dedicated Disputes Resolution Team is here to help.


Dispute Hold

The payment has been applied to the balance of an open client dispute.

PLEASE NOTE: This status is visible only to you (not your client) so that you can easily keep tabs on your payments. This status does not indicate that the payment has been disputed.

Additional details will be sent to your HoneyBook account owner email address for any payments impacted by a dispute. If you still have questions, our dedicated Disputes Resolution Team is here to help.





Want to learn more?

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to assist!

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