HoneyBook payment statuses update in real time, so that you have the most up-to-date details on your cashflow. Below, we’ll cover all of the possible payment statuses and what each one means.

Client payment statuses

The following list details all of the possible statuses that can appear for the payments you receive from your clients.

Upcoming

The payment is due at a later date and the client hasn't paid yet.

Due

The payment is due today and the client hasn't paid yet.

Overdue

The client hasn't made the payment and the due date has passed. Consider sending them a payment reminder.

Charged

The client has initiated payment. Here, you can also see the date that the client was charged.

Processing

The payment is on its way to your bank account. If you haven't linked your bank account, the funds will be securely held until you do.
If you see a payment marked as processing in HoneyBook, then your client paid using HoneyBook's bank transfer option. Bank transfers generally take 7–8 business days to process, since the funds need to clear your client's bank account first.

Pending confirmation

(ACH bank transfer payments only) The client has initiated payment and the funds are in the process of clearing their bank to be transferred to yours.

Deposited

The payment deposited to your bank account. Here, you can also see the date that you received the funds.

Canceled

(recurring invoices only) The payment was canceled and no charge attempt will be made.

Payout failed

The payout to your bank account failed due to an issue with your linked bank. Hover over the payment status for more details on the error and steps to resolve. For further assistance, reach out to our Support team.

Payment failed

The client's payment failed due to a declined card or insufficient funds. They will receive an email notification and will need to try again.

Pending dispute response

A dispute was initiated by the cardholder for the payment. Check your email for more details on and next steps for the dispute. HoneyBook's Disputes Resolution Team is available to help.

Under review

The dispute case for the payment is currently under review with the issuing bank. Disputes usually take about 90 days at most to reach a decision and as soon as an update comes in, you will be automatically notified over email. HoneyBook's Disputes Resolution Team is available to help.

Held for dispute

The payment was applied to the balance of an open dispute. This status is not visible to your clients. It's only visible to you for payment tracking purposes, and it does not indicate that the payment itself is being disputed. Check your email for more details, and HoneyBook's Disputes Resolution Team is available to help.

Processed for dispute

The payment was applied to a closed dispute where the issuing bank ruled in the cardholder's favor. This status is not visible to your clients. It's only visible to you for payment tracking purposes, and it does not indicate that the payment itself was disputed. Check your email for more details, and HoneyBook's Disputes Resolution Team is available to help.

Dispute won

The issuing bank ruled in your favor for a dispute the cardholder initiated. If this payment amount was withdrawn or held, you should receive the full amount back. Check your email for more details about the ruling.

Dispute partially won

The issuing bank ruled partially in your favor for a dispute the cardholder initiated. If the won amount was withdrawn or held, you should receive this partial amount back. Check your email for more details about the ruling.

Dispute lost

The issuing bank ruled in the cardholder's favor for the dispute. You won't receive any amount of this payment back and will incur a $10 dispute fee. You can check your email for more details about the ruling.

Refund statuses

The following list details all of the possible statuses that can appear for refunds you initiate for your client payments.

Refund initiated

You (the business) initiated a refund (full or partial) of the client payment. Here, you can also see the date that the refund was started.

Refund in progress

The refunded amount is in the process of being returned to your client’s original payment method.

Fully refunded

The client received a full refund of the payment and the funds have been returned to their original payment method. Here, you’ll see the date that your client received the refund, along with the amount they received back.

Partially refunded

The client received a partial refund of the payment and the funds have been returned to their original payment method. Since the partial refund was successful, you can now issue another refund for the payment if needed. Here, you’ll see the date that your client received the refund, along with the amount they received back.