HoneyBook provides your clients with multiple secure ways to pay invoices, including credit cards and ACH bank transfers. These flexible payment options help ensure fast, easy transactions and keep your billing process professional and organized.
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For security and compliance reasons, you can’t make a payment on behalf of your client, nor can you edit or remove their stored credit or debit card information in HoneyBook. All payment actions must be initiated directly by the client.
This ensures that clients maintain full control of their financial information and helps HoneyBook remain compliant with payment processing regulations.
Supported payment types in HoneyBook
HoneyBook currently supports the following payment methods for clients:
Cash or check | Your client pays you outside of HoneyBook |
ACH or bank transfer |
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Cardholder-initiated transaction (CIT) | Your client pays using a credit card |
Card-on-file (COF) transaction |
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You can adjust your clients' payment options on a file-by-file basis, by learning how to set and check client payment methods. Also, learn more about accepted credit cards and banks for client payments.
Payment receipts and card details
After a client completes a payment, HoneyBook automatically sends them a payment confirmation email with a link to the receipt. For improved transparency and accounting purposes, the last 4 digits of the card used are included on the receipt. This helps both you and your client verify which card was used—especially helpful for recordkeeping, expense tracking, and reconciliation.
Handling transaction fees in client invoices
Currently, HoneyBook doesn’t support automatic surcharging, meaning there’s no built-in feature to automatically pass payment processing fees on to your clients.
However, if permitted in your region and under the applicable card network rules, it may be possible to manually add a surcharge as a line item in your invoice to help offset transaction costs.
Important considerations
Surcharging laws vary by country, state, or province
Card networks like Visa or Mastercard have specific rules governing whether and how surcharges may be applied
Professional legal advice is strongly recommended before implementing any form of surcharge to ensure full compliance
Best practices
If you're considering passing along transaction fees, transparently label the line item in the invoice, for example, “Credit card processing fee”
Always disclose the fee to the client before payment to avoid confusion or disputes
Regularly review local laws and card brand regulations to ensure you’re in compliance with evolving policies
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!