In the project's activity feed, you can view the complete communication history with your client. Each message you send through HoneyBook will have a delivery status icon in the bottom right corner. Hover over the icon for more information, including the status of any SMS reminders.
Email statuses
Sent
A closed envelope with a right arrow means that your email is being sent but has not yet been delivered.
Delivered
A closed envelope means that your email has been delivered, but your client has not opened it yet. If it’s been a little while since you sent the email, it might be a good time to follow up with your client.
Opened
An opened envelope means that your email was successfully delivered and your client has opened it. By hovering over the envelope, you’ll also be able to see who read it and when they viewed it.
📣 Note
While opened and unopened statuses are generally accurate, an email could be falsely tagged as read or unread for a few different reasons. It's best to use these statuses as a general guide and not a 100% guarantee.
Not delivered
A red envelope means that your email was not delivered to one or more of the project participants. By hovering over the envelope, you’ll be able to see more details.
A message may not be delivered for a number of reasons—the client’s email address is incorrect, the client’s email server bounced the message, and more. There are a number of steps you can take to improve your sender reputation and ensure messages are delivered.
Can't be tracked
A dash means that the message was sent through an external email service and can't be tracked. Learn more about email tracking.
SMS reminder statuses
Not supported
The Not supported status indicates that SMS reminders are not currently supported for the message type.
This status isn't cause for alarm, and it will show up for most of the messages you send through HoneyBook! SMS reminders are currently possible for smart file access codes, payment reminders, and session reminders.
Sent
A phone with a right arrow means that your SMS reminder is being sent but has not yet been delivered.
Delivered
A phone with a checkmark means that your SMS reminder has been delivered.
Opened
A phone with an eye means that the client has opened the SMS reminder. This status will appear only if a client clicks on a link in an SMS reminder.
Not delivered
A phone with an exclamation point means that your SMS reminder was not delivered. There are a few different reasons why a text may not have been delivered.
Undeliverable |
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Not sent |
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SMS feature disabled |
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Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!