Understanding email statuses

How to know if a message was delivered and if your client read your email

Updated over a week ago

You know you can communicate through HoneyBook in a variety of ways, and now you may be wondering, "But how do I know if my client has read my email?!" In the activity feed of a project, you’ll be able to see the full communication history between you and your client. On every email that you've sent through HoneyBook—whether it was an email that accompanied a file, or one sent right through the feed—you'll see an icon in the bottom right corner of the message denoting its delivery status. Simply hover over the icon for more insights.

A closed envelope means that your email has been delivered, but your client has not opened it yet. If it’s been a little while since you sent the email, it might be a good time to follow up with your client.

An opened envelope means that your email was successfully delivered and your client has opened it. By hovering over the envelope, you’ll also be able to see who read it and when they viewed it.

📣 Note

While opened and unopened statuses are generally accurate, an email could be falsely tagged as read or unread for a few different reasons—learn more here. It's best to use these statuses as a general guide and not a 100% guarantee.

A red envelope means that your email was not delivered to one or more of the project participants. By hovering over the envelope, you’ll be able to see more details.

A message may not be delivered for a number of reasons—the client’s email address is incorrect, the client’s email server bounced the message, and more. There are a number of steps you can take to improve your sender reputation and ensure messages are delivered–learn more here.

A dash means that the message was sent through an external email service and can't be tracked. Learn more about email tracking.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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