If you have received an online payment in your HoneyBook account but have yet to receive it in your bank account, there are a few things to double check:

 
If all your account details are correct and the estimated deposit date has passed but your payment still hasn't arrived, please send us a message by clicking the Question Mark icon on any page or by emailing [email protected] — our team would be happy to look into it!



*Remember, you can always review the estimated deposit date of any payment via the Payments tab of your Bookkeeping tool; in the Payments tab of the individual Project; or in the Payment Schedule section of the file itself.

PLEASE NOTE: If a client makes a payment via ACH bank transfer, that payment will need to fully process (with the payment status moving from Pending to Paid in HoneyBook) before a subsequent payment can be made.

 




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Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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