If you have received an online payment in your HoneyBook account but have yet to receive it in your bank account, there are a few things to double check:
Your bank details: confirm your bank details have been added in your account.
Timing of funds being transferred: review to see if the payment is within the normal timeframe and/or if the estimated deposit date listed has passed.*
Re-verification: you may need to re-verify your bank details.
If all your account details are correct and the estimated deposit date has passed but your payment still hasn't arrived, please send us a message by clicking the Question Mark icon on any page or by emailing [email protected] — our team would be happy to look into it!
*Remember, you can always review the estimated deposit date of any payment via the Payments tab of your Bookkeeping tool; in the Payments tab of the individual Project; or in the Payment Schedule section of the file itself.
PLEASE NOTE: If a client makes a payment via ACH bank transfer, that payment will need to fully process (with the payment status moving from Pending to Paid in HoneyBook) before a subsequent payment can be made.
Want to learn more?
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!