The hard part is done: your client has submitted their payment. Congrats! The funds are on their way to you, and how long that payment takes to show up in your account can vary based on a few factors.
First of all, remember that once your client has made a payment, you can review the estimated deposit date of the payment via the Payments tab of your Bookkeeping tool; in the Payments tab of the individual project; or in client progress view of the sent invoice.
In general, credit card payments usually take 2-3 business days to reach your account, and bank transfers (ACH) usually take 7-8 business days (since the funds need to clear your client's bank account first). Business days are Monday-Friday, excluding bank holidays. Remember, though, that all times are approximate and may be subject to delay based on bank processes.
PLEASE NOTE: If a client makes a payment via ACH bank transfer, that payment will need to fully process (with the payment status moving from pending to paid in HoneyBook) before a subsequent payment can be made.
For credit card payments, it's also important to bear in mind the time of day that the payment is made:
Credit card payments made before 4:00pm PT
Credit card payments made BEFORE 4:00pm PT will likely transfer to the your bank on the next business day.
Remember: all times are approximate and may be subject to delay based on bank processes.
Credit card payments made after 4:00pm PT
Credit card payments made AFTER 4:00pm PT are considered the next day, and will likely transfer to the your bank 2 business days later.
For example, a payment made on Monday at 4:14pm PT will be available on Wednesday instead of Tuesday.
Remember: all times are approximate and may be subject to delay based on bank processes.
HoneyBook Tip: If it's past the expected date of deposit, check out this article for additional tips on confirming payment details and verifying your account.
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Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!