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Content in smart files FAQs

Answers to commonly asked questions around adding content to smart files in HoneyBook.

Updated over 10 months ago

My client's file isn't being accepted by the file upload block. What should we do?

If your client needs to upload a file that's larger than 15MB, here are a few suggestions:

  • Ask them to upload the file to a repository service (e.g., Dropbox or Google Drive and send you that link using another field in your smart file

  • Have them reply back via email to include any needed attachments

  • Ask them to upload directly to their client portal (inside the project, the client will see a large UPLOAD button)

Also note that PDF uploads are not currently supported in file upload blocks in lead forms.


Can my client delete a file after uploading it?

Clients cannot remove files they've uploaded unless you edit the smart file that includes the upload block.


Is there a character limit for the short text or long text response fields?

There currently is not a character limit for either the short text or long text response fields.


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!