HoneyBook's AI writing assistant generates personalized email responses, which you can quickly edit and send. We'll cover how to use the AI writing assistant below.
Use cases
Leads
The AI writing assistant will automatically suggest a response for new leads when:
A new lead comes in via HoneyBook contact form or lead form
Note that more communication history may be needed for the writing assistant to suggest a response for leads that come in through Zapier
Consider using AI custom prompts for these situations
The writing assistant will automatically draft up a response using the content of the contact or lead form submission and your company details
Existing projects
The AI writing assistant will automatically suggest a response in an established project when:
At least 2 client emails have been sent in the project
The writing assistant will automatically draft up a response using historical communication details (if any), your company details, and project details
Custom prompts
Use AI custom prompts whenever you need extra help crafting a message
The writing assistant will use the custom prompt that you enter to generate a message
Adjust AI writing assistant settings
By default, the AI writing assistant is turned ON for your account, and any suggested response will automatically appear as a draft email. If you need to adjust the settings for the AI writing assistant, here's how:
Click your profile photo from the top right corner of your screen > select Company settings
Select AI preferences
Toggle Enable AI composer ON or OFF
If toggled ON, toggle whether you would like to automatically insert AI replies for leads into your email composers ON or OFF
How to find and send suggested responses
On desktop
Find and open the inquiry or project that holds a new client response. You can:
Click the notification you receive that lets you know the suggested response is ready
Use the search bar
Or, select Projects from the top navigation bar
In the project workspace, select Review draft
The AI-generated response will appear. From here:
Select the Refresh icon to generate a new response
Select the Thumbs up or Thumbs down icon to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Select Review before sending
Edit the email if needed
Click Send
The email will appear in the project’s activity feed and the client's email inbox.
On mobile
Find and open the project or inquiry that holds a new client response. You can:
Tap the notification you receive that lets you know the suggested response is ready
Use the search icon
Tap into the Projects tab
In the project workspace, swipe up on the AI writing assistant to open the suggested response
From here:
Select the Refresh icon to generate a new response
Select the Thumbs up or Thumbs down icon to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Tap Review before sending
Edit the email if needed
Select Send
The email will appear in the project’s activity feed and the client's email inbox.
How to use custom prompts
On desktop
Find and open the project you want to send a message in by using the search bar or selecting Projects from the top navigation bar
Next to where you'd start writing your message, select the AI writing assistant icon
Enter your prompt > select Draft email with AI
The AI-generated response will appear
From here:
Select the Refresh icon to generate a new response
Select the Thumbs up or Thumbs down icon to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Adjust your original prompt by selecting Instruct AI > updating your prompt
Select Review before sending
Edit the email if needed
Select Send
The email will appear in the project’s activity feed and the client's email inbox.
On mobile
Find and open the project you want to send a message in by using the search icon or the Projects tab
Tap Send email > AI writing assistant icon
Enter your prompts > tap Draft email with AI
The AI-generated response will appear
From here:
Tap the Refresh icon to generate a new response
Tap the Thumbs up or Thumbs down icon to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Adjust your original prompt by tapping Instruct AI > updating your prompt
Tap Review before sending
Edit the email if needed
Select Send
The email will appear in the project’s activity feed and the client's email inbox.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!