HoneyBook's AI composer generates personalized email responses, which you can quickly edit and send. We'll cover how to use the AI composer below.
Use cases
AI composer for leads
The AI composer for leads will automatically suggest a response when:
A new lead comes in via HoneyBook contact form or lead form
Note that more communication history may be needed for the AI composer to suggest a response for leads that come in through Zapier
Consider using AI custom prompts for these situations
The AI composer for leads works by automatically drafting up responses, using the content of the contact or lead form submission and your company details
AI composer for projects
The AI composer for projects will automatically suggest a response when:
At least 2 client emails have been sent in the project
The AI composer for projects works by automatically drafting up responses using historical communication details (if any), your company details, and project details
AI custom prompts
Use AI custom prompts whenever you need extra help crafting a message
AI custom prompts work by allowing you to enter custom prompts that are used to generate a message
How to use the AI composer for leads and projects
On desktop
Find and open the inquiry or project that holds a new client response. You can:
Click the notification you receive that lets you know the suggested response is ready
Use the search bar
Or, select Projects from the top navigation menu
In the project workspace, select Review draft
The AI-generated response will appear. From here:
Select the Refresh icon to generate a new response
Select the Thumbs up or Thumbs down icons to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Select Review before sending
Edit the email if needed
Click Send
The email will appear in the project’s activity feed and the client's email inbox.
On mobile
For new leads, you’ll receive a mobile push notification when the suggested response is ready. To ensure no leads go missed, enable push notifications.
Find and open the project or inquiry that holds a new client response. You can:
Tap the notification you receive that lets you know the suggested response is ready
Use the search icon from your home screen
Tap into the Projects tab
In the project workspace, swipe up on the AI composer to open the suggested response
From here:
Select the Refresh icon to generate a new response
Select the Thumbs up or Thumbs down icons to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Tap Review before sending
Edit the email if needed
Select Send
The email will appear in the project’s activity feed and the client's email inbox.
How to use custom prompts
On desktop
Find and open the project you want to send a message in by using the search bar or selecting Projects from the top navigation menu
Next to where you'd start writing your message, select the AI composer icon
Enter your prompts > select Draft email with AI
The AI-generated response will appear
From here:
Select the Refresh icon to generate a new response
Select the Thumbs up or Thumbs down icon to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Adjust your original prompt by selecting Instruct AI > updating your prompt
Select Review before sending
Edit the email if needed
Select Send
The email will appear in the project’s activity feed and the client's email inbox.
On mobile
Find and open the project you want to send a message in by using the search icon from your home screen or the Projects tab
Tap Send email > AI composer icon
Enter your prompts > tap Draft email with AI
The AI-generated response will appear
From here:
Tap the Refresh icon to generate a new response
Tap the Thumbs up or Thumbs down icon to rate the response
Update the AI-generated response to better fit the situation by selecting a follow-up prompt
Adjust your original prompt by tapping Instruct AI > updating your prompt
Tap Review before sending
Edit the email if needed
Select Send
The email will appear in the project’s activity feed and the client's email inbox.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!