Once your client makes a payment, you'll get an email and a notification. You can also track their payment in the Payments section of your HoneyBook account.
The payment processing time and fees will vary depending on how your client paid. You can see the status of your payments from your Bookkeeping screen.
Track your payments
From the top navigation menu, select Tools > select Payments
From here, you'll find your outstanding and paid payments, as well as their statuses, due dates, and amounts. Once your client makes their payment, the payment status will switch from Upcoming or Overdue to Processing, then to Paid once the payment is complete.
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Overdue payments will appear here regardless of whether they come from a booked invoice file (aka where a payment was already made on the invoice).
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Want more details on your client’s payment method, or looking to issue a refund? Select the payment in question to open additional information:
Payment times
Your clients have two ways to pay:
Credit card
ACH payment (aka a bank transfer)
Credit card payments take less time to process, but have a higher transaction fee. Learn more about the differences between these payment options, their processing times, and their transaction fees.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!