đź“Ł Note
Only account admins, super admins, and owners are able to connect a custom domain.
In HoneyBook, you can customize the URLs of your client portal and the files you send. This can be done in one of two ways, either by:
Use the HoneyBook domain
Your client portal defaults to use our domain through an auto-generated URL of: prefix.hbportal.co/app. Once you start your HoneyBook membership, the prefix portion becomes customizable. We'll cover how to customize the prefix below.
đź“Ł Note
You will only be able to edit the prefix once you are a subscribed member. You are only able to edit three times.
From any page, click your profile photo > select Company Settings
Select the Domain & Client Portal tab
In the URL field, locate the Use our domain section
Click the Edit Prefix button and enter text to adjust the prefix to your liking
You will only be able to edit the prefix, which is the text before .hbportal.co/app/
If you need to adjust the prefix after you’ve claimed it, click the pencil icon again to edit
Click Save when you're ready
Use your company domain
If you’d like to give your clients an even more customized and integrated experience, consider using a subdomain.
From any page, click your profile photo > select Company Settings
Select the Domain & Client Portal tab
In the URL field, under the Use your company subdomain section, click Use company subdomain
In the pop-up that appears, enter your domain name
Choose your subdomain
Maximum length: 63 characters
Click NEXT: Create Subdomain
Create the subdomain with your website host. Depending on what domain host you use and entered, the next steps will vary between a) or b) below
If you use GoDaddy, Ionos, or Google Domains as your domain host, you can use our Easy-Connect feature to create your subdomain without leaving HoneyBook
A pop-up window will appear from your domain host. Log in with your credentials for this domain host, and click Confirm
Close the window and click Activate Subdomain
You'll see another window stating, "Please confirm that you’ve successfully logged in to your domain host and approved the subdomain," where you'll hit Confirm
If you were not able to log in to your domain host successfully, click Cancel to close the prompt and click Launch the domain host again in the bottom left to try again
If you use any other domain host, you'll want to go to your domain host site and create your CNAME record name
We recommend searching your domain host’s help center for “CNAME record” or “adding a subdomain” to find specific instructions
You'll need to point your CNAME to "ssl.honeybook.com" for your custom domain to work
Once you’ve customized and connected your subdomain, we’ll process the registration of the subdomain. This can take a few hours.
When the subdomain is officially connected, your Domain & Client Portal tab will state "active domain" and you'll receive a confirmation email.
What to do if your domain connection fails
If there is an issue connecting your subdomain with HoneyBook, you’ll:
See an error message on your Domain & Client Portal page
Receive an email notice
Some common reasons a subdomain connection fails:
Typos: Check your spelling on both the HoneyBook registration page AND on your web host’s CNAME Record
Combination of domain is already taken
Combination of subdomain is already taken
If you used our easy-connect feature, your subdomain may have failed because the step where you logged in to your domain host didn't work
At this time, you will not be able to undo or change your subdomain once registered. In order to remove the registered subdomain or start over, you’ll need to contact our Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person."
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!