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What to do if your domain connection fails
What to do if your domain connection fails

Reasons why a domain connection miht fail and how to resolve

Updated over a week ago

If there is an issue connecting your subdomain with HoneyBook, you’ll:

  1. See an error message on your Domain & Client Portal page

  2. Receive an email notice

Unnamed

Some common reasons a subdomain connection fails:

  • Typos: Check your spelling on both the HoneyBook registration page AND on your web host’s CNAME Record

  • Combination of domain is already taken

  • Combination of subdomain is already taken

  • If you used our easy-connect feature, your subdomain may have failed because the step where you logged in to your domain host didn't work

At this time, you will not be able to undo or change your subdomain once registered. In order to remove the registered subdomain or start over, you’ll need to contact our Support team by clicking the Question Mark icon on any HoneyBook page and chatting in "Talk to a person."

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