If there is an issue connecting your subdomain with HoneyBook, you’ll:
See an error message on your Domain & Client Portal page
Receive an email notice
Some common reasons a subdomain connection fails:
Typos: Check your spelling on both the HoneyBook registration page AND on your web host’s CNAME Record
Combination of domain is already taken
Combination of subdomain is already taken
If you used our easy-connect feature, your subdomain may have failed because the step where you logged in to your domain host didn't work
At this time, you will not be able to undo or change your subdomain once registered. In order to remove the registered subdomain or start over, you’ll need to contact our Support team by clicking the Question Mark icon on any HoneyBook page and chatting in "Talk to a person."