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What to do if your Meta Lead Ads integration isn't working
What to do if your Meta Lead Ads integration isn't working

Learn what to do if you're noticing that leads captured from your Meta Lead Ads integration aren't appearing in HoneyBook.

Updated yesterday

If no leads from Facebook and Instagram Lead Ads are appearing in your HoneyBook pipeline, here are some things you can check to help make sure this happens automatically.

This article is about integrating with Meta ads, a feature of HoneyBook's Essentials and Premium plan.


Remove the integration from your Facebook account

  1. Log into to your Facebook Ads Manager > head to the Business Integrations section

  2. In the "Active Business Integrations" section, remove the HoneyBook integration by checkbox next to it > select Remove > select Remove on the confirmation pop-up

  3. Move into your HoneyBook account and re-add the page you were having trouble with


Remove and re-add the Facebook page in your HoneyBook account

  1. From the top navigation menu, select Tools > select Integrations

  2. Find the Meta Leads card > select Configure Lead Ads

  3. Remove the Facebook page you need to fix by selecting the trash can icon

  4. Re-add the Facebook page by selecting Add Facebook Page

  5. Head back into your Facebook account to make sure all the permissions are set correctly


Return to Facebook to check the page's permissions

  1. Log back into your Facebook Ads Manager > head to the Business Integrations section

  2. In the "Active Business Integrations" section, select View and Edit under the HoneyBook logo

    1. If you don't see the HoneyBook logo listed here, make sure you've completed the integration

  3. Enable these permissions:

    1. Manage your Pages

    2. Show a list of the Pages you manage

    3. Access leads for your Pages

  4. Select Save

  5. Make a test inquiry to check that everything's set up right and confirm you no longer have an issue

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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