When there's new activity in a project or workspace that you own or are associated with—whether sent directly via the activity feed, or when files are sent and acted upon—here's when to expect an email notification regarding that activity.
Below, we'll cover the email inbox side of things. If you're looking to learn about what messages show in a project's activity feed in HoneyBook, check out this article instead.
PLEASE NOTE: This article references accounts with multiple team members, available for HoneyBook’s Essentials and Premium plan members. Learn more about the features included in each plan here.
Adding a participant to a project
If you are adding a participant to a new project or workspace that contains no activity yet (i.e.—no emails or files have been sent), neither client participants nor team members you add will receive an email notification.
If you are adding a participant to a project or workspace that already has activity (emails or files have been sent), all client participants and team members you subsequently add will receive an email notification.
Activity feed: sending and receiving messages
If a project owner, team member participant, or client participant sends a message through the activity feed, emails will go to the:
When a response comes in on that email thread, all project participants will be notified of the response as well.
Files: sending, and activity on files once sent
When a file is sent, emails will go to the:
If a client sends a response to message containing a file, or if action is taken on the file (i.e.—it has been viewed, signed, or received a payment), emails will go to the:
Team member who created the file
Additional team members associated with the project—even the project or account owner—will NOT be notified for any actions related to files they did not create.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!