About notifications

Understanding your personal notification options and settings

Updated over a week ago

You'll never miss a beat with the notification options in your account—you can be notified of incoming inquiries, client activity in files, new payments, upcoming to-dos, and more.

Desktop notifications

You can customize which notifications you receive from your desktop by accessing the Notification Center—the bell icon in the top right corner of your screen.

The Notification Center alerts that are currently available are:

  • New Inquiries: new inquiries coming through your contact form

  • Project Messages: messages in activity feeds within projects

  • Payments: payments that have been made

  • Activity on files: contracts signed, services selected, questions submited, preferred vendor lists requested

  • Opportunities: relevant opportunities and comments on opportunities

  • Community Connections: requests to connect from the Community

  • Referral Program: activity on referrals you've made

Turning these notifications on will ensure that you see an alert about the given activity when clicking the bell icon, and will also ensure that you see the number badge on the bell icon, indicating how many unread notifications you have.

Turning off notifications here will only affect the alerts in the Notification Center itself. You will still always receive email notifications for important events, such as new Inquiries or recent payments that have been made.

In the Notification Center, you can also:

  • Mark all notifications as read at once

  • Mark an individual notification as read

  • Toggle between unread and all notifications

  • Update your notification preferences 

Your company's fifty most recent notifications will appear in the Notification Center.

If you’ve already responded to a feed message or countersigned a contract, that notification will automatically mark itself as read.

Email notifications

You will always receive email notifications when new inquiries come in and when clients make a payment.

You can customize additional email notifications from the Preferences tab of your Company Settings.

The available notifications are:

  • An email containing a file hasn't been viewed by your client (email notification sent to you)

  • A week before a project (email notification sent to you)

  • You've drafted a file, but haven't sent it (email notification sent to you)

  • A file you've sent hasn't been booked (signed or paid) by your client (email notification sent to you)

  • A project you're creating conflicts with the date of an existing project (pop-up notification within HoneyBook)

  • Tracking client-facing automated emails in the activity feed of your projects 

Mobile notifications

If you have the HoneyBook app downloaded, you can receive push notifications for almost anything that happens in your account! Learn more about what mobile notifications are available here.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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