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What to do if your client pays a different amount
What to do if your client pays a different amount

How to mark a payment as paid when the payment received differs from the payment schedule

Updated yesterday

If you received a payment from a client for a different amount than what was originally agreed upon, you can make adjustments to the expected total. To do this, you''ll update the payment amount to match what you received, and then mark the payment as paid.

πŸ“š Tip

If you need to change a payment that you already marked as paid, you'll have to change its status back to unpaid first. Once you do that, you can make the necessary adjustments and mark it as paid again.


How to adjust a payment amount

1. Use the search bar or go to the project workspace's Activity or Files tabs to open the file that needs adjustment

2. Select Edit File in the top-right corner of your screen

3. Go to the Invoice page using the page navigation menu

4. Locate the Payment Schedule and select the payment you want to adjust

a. If you've already sent the file, make sure to inform your client about the changes

b. An email will be automatically sent to them

5. Select the payment amount and adjust it to match what you received from the client

a. If necessary, choose Custom to enter the exact amount you need

6. If needed, you can add an additional payment to the schedule by selecting Add a payment

7. Click Update & Share in the top-right corner of your screen

8. You will be redirected to the File summary page

a. Learn how to mark a payment as paid

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