HoneyBook is legally required to collect and verify certain business and banking details to meet financial security standards. This includes verifying your business identity, confirming business ownership, and ensuring payouts go to the correct bank account. These requirements support fraud prevention and comply with Know Your Customer (KYC) regulations. Your information is private, secure, and never visible to clients or team members.

For region-specific requirements, review:

The Bank Details page houses information about your business as well as what bank account is connected to HoneyBook for which your client payments will deposit to. There are multiple sections to manage, and each have a unique purpose.

The Bank account section is where you will input your bank details, as well as information about you or your business. Depending on the business type you selected and your region, the required information may vary.

For more information about business types and various requirements, click here.

The Business owners section is where you will input information about the business owner, or business representative who will be managing the HoneyBook account. This person does not have to be the legal owner of the business.

Depending on your business type, you may be required to enter director information. Use this section to add one or more directors, ensuring that any and all directors on the documentation you provide match what is entered in this section.

From the Bank details page, you can also configure your instant deposit method. Instant deposit lets you deposit payments your clients have made into your bank account in as little as 30 minutes.

For information on instant deposit eligibility and how to configure it, click here.

If you've entered your bank & business details for the first time, or have recently updated them, but are still receiving an error, there are a few scenarios you may want to check.

If you receive an "incorrect EIN" email notice or error message, it usually means there's a mismatch between the EIN/legal business name you entered in HoneyBook and what the IRS has on file, or your EIN has been recently issued and is not in the IRS database just yet.

EIN verification issues usually fall into one of these scenarios:

If your EIN was issued more than 60 days ago, double check that you have indeed entered your legal business name exactly as it appears on your SS-4. In this example below, you can see the full business name outlined in the red box. All lines above the address must be entered in order for the verification to work.

If you're based in Canada and a director or business owner can’t be verified, try the following:

If you make an update to your bank or business details, you may be required to re-confirm certain details. Ensure that you have the relevant documentation to verify the newly entered information.

For a comprehensive list of verification requirements, including accepted documents for identity and business verification, click here.

If you submitted a business name change, processing can take several weeks or longer. While you wait:

If you don’t have an updated document with your new legal business name, you may need to request one from your local agency.

For U.S. based members, changes to bank accounts, business owners, or tax details are closely tied to tax reporting and compliance.

For step-by-step instructions and important deadlines, review Understand your HoneyBook 1099 tax forms. This article explains:

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!