Creating an email template

Save time on communications by saving frequently-used email templates

Updated over a week ago

Every file in HoneyBook is sent out with an accompanying email, and we know that writing the same few sentences over and over can get tiresome real quick. Since we're big on time-savers, we allow you to create reusable email templates, which you can then insert into any communication with just a few clicks.

PLEASE NOTE: Creating email templates in your Templates section will save them for you to use in future communications, like when you're sending a file and emailing through the activity feed, but you will not see an option to send the email directly from your Templates.

To create an email template:

1.  From your HoneyBook home page, click the Tools menu. 

2.  Select My Templates from the menu.

3. Select Emails from the list of template options on the left side of the screen.

4. Here, you’ll see any email templates you’ve already created, as well as example templates we’ve provided. You can choose to work off of any of these, or start from scratch by clicking Create New and selecting Email.

  • HoneyBook Tip: Looking for a specific template to edit? Toggle to see your templates in a grid or a list arrangement for easy viewing; then, sort any view alphabetically, or by date created!

5.  Create your template! From the email edit screen, you can:

  • Edit the template name

  • Change the email the subject line

  • Format your email to your liking

  • Insert a link

  • Add a dynamic field for your client's first name*

*PLEASE NOTE: At the moment, first client first name is the only dynamic field available for emails. The field will populate with the first client participant's first name after the message is sent.

6. Finally, if you'd like to add an attachment (e.g. a PDF, an image, etc.) to this email template, simply click the paper clip icon in the tool bar. Then, you can choose a file or image from your Library, or upload something brand new!

PLEASE NOTE: If you select an email template with attachments when sending an individual email in the future, you'll have the option to delete the pre-selected attachments (or add new ones!) before sending. If you've selected an email template with attachments for automations or other automated emails and actions, though, those emails will, of course, go out automatically with the attachments.

All changes will save automatically, so you're good to go whenever you're finished with your edits—and you can now use your template whenever you're sending an email through a project's activity feed, creating an automation, or setting up another automated email.

Want to learn more?

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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