When communicating with clients, here's some recommended best practices to help make sure clients are set up for success working with you. Setting expectations means clients are prepared for what working with you will be like.
Include one call to action per smart file page
If your page contains multiple steps or actions, consider splitting them into two
Alternatively, if you have multiple pages with the same actions (ie. service selection), consider consolidating those onto one page
Over communicate
It’s better to include instructions that 80% of clients don’t need, if that helps the 20% of clients that do need them
Include titles for buttons that either indicate to your clients they’ve completed the current page or specify what’s to come on the next page
Consider including a conclusion
A "Thank you" page at the end of each smart file can let clients know when you’ll be in touch and what happens next
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!