If you can't log in to your HoneyBook account, find the best-fit situation below and try the troubleshooting steps.
Passwordless login not working
If you've configured passwordless login (fingerprints our facial recognition) and it's not working:
Ensure you've configured passwordless login for your account, on the device you're currently using (passwordless login is enabled on a device-by-device basis)
Make sure you're following the steps here to log in without a password
If your fingerprint or face still isn't being recognized, you may wish to try again or log in using your password
If you forgot your password, here's how to reset it
Forgot password
If you've forgotten your password, or need to reset it:
Head to the HoneyBook login screen
Click "Forgot?"
Enter the email that your account is under
Be sure to enter the email that you use to log in to HoneyBook, not necessarily the one you have integrated to send and receive emails
Click Send Reset Link
If the email entered is associated with a HoneyBook account, a password reset email will arrive within a couple of minutes. Follow the steps in the email to finish the update.
Not receiving reset link email
You'll receive a password reset link only if the email that you enter is associated with a HoneyBook account. If you're not receiving the reset link email, here are a few things to try:
Enter all emails that you think could be associated with your HoneyBook account
The email should be the one that you use to log in to HoneyBook, not necessarily one you have integrated to send and receive emails through HoneyBook
Check your spam folder
If you're still not receiving the reset link, contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person"
Be sure to also message in with your name and the email you believe your account is under
Receiving an unexpected server error
If you're receiving an unexpected server error when you attempt to log in to HoneyBook, our Support team can help. Contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person." Be sure to also message in with your name and the email you believe your account is under.
Receiving an "Oops, something went wrong. Please try again" error
If you're receiving an "Oops, something went wrong. Please try again" error when you attempt to log in to HoneyBook, our Support team can help. Contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person." Be sure to also message in with your name and the email you believe your account is under.
Something else
Our Support team can help. Contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person." Be sure to also message in with your name and the email you believe your account is under.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!