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What to do if you can't log in
What to do if you can't log in

Steps to take if you're having trouble accessing your HoneyBook account

Updated over a week ago

If you can't log in to your HoneyBook account, locate the best-fit situation below and try the troubleshooting steps.


Forgot password

If you've forgotten your password, or need to reset it:

  1. Click "Forgot?"

  2. Enter the email that your account is under

    • Be sure to enter the email that you use to log in to HoneyBook, not necessarily the one you have integrated to send and receive emails

  3. Click Send Reset Link

If the email entered is associated with a HoneyBook account, a password reset email will arrive within a couple of minutes. Follow the steps in the email to finish the update.

Not receiving reset link email

You'll receive a password reset link only if the email that you enter is associated with a HoneyBook account. If you're not receiving the reset link email, here are a few things to try:

  • Enter all emails that you think could be associated with your HoneyBook account

    • The email should be the one that you use to log in to HoneyBook, not necessarily one you have integrated to send and receive emails through HoneyBook

  • Check your spam folder

  • If you're still not receiving the reset link, contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person"

    • Be sure to also message in with your name and the email you believe your account is under


Receiving an unexpected server error

If you're receiving an unexpected server error when you attempt to log in to HoneyBook, our Support team can help. Contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person." Be sure to also message in with your name and the email you believe your account is under.


Something else

Our Support team can help. Contact the Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person." Be sure to also message in with your name and the email you believe your account is under.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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