When do recurring payments process?
When do recurring payments process?
If a client has saved their payment information, payments will be processed within 24 hours of the payment due date or when the information is initially added. In case a client hasn't saved payment information and their payment becomes overdue, it will be processed within 24 hours of adding the payment information.
Can my client cancel recurring invoices?
Can my client cancel recurring invoices?
If your client wants to cancel recurring a recurring invoice, they’ll need to reach out to you. You can expire the smart file that contains the invoice to prevent any future payments from processing.
Can I charge my client on the last day of each month?
Can I charge my client on the last day of each month?
Sure! If you set the first invoice date for the 31st of the month and select a monthly cadence, the payments will go through on the last day of every month—whether that's the 28th, 30th, or 31st.
What if my client needs to change their payment method?
What if my client needs to change their payment method?
You'll need to stop the recurring invoice
Have your client remove the originally saved payment method
Resume the invoice that you originally stopped
Your client should then add their payment method
This can be done, at the earliest, three days before the next due date
They'll be charged for the next invoice due as soon as they add and save the new payment method. Your client can add the new payment method, at the earliest, three days before the next due date.
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