When you link a Canadian bank account, HoneyBook through Stripe requires documentation to verify who you are and how your business is registered. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
Document format and upload requirements (applies to all documents)
🔥 Stop
Documents will be rejected if these requirements aren’t met
Documents must be original and unexpired
Scans or copies must be PDFs taken directly from the original document
Photos of physical documents must be original, unedited JPEG or PNG files
Screenshots aren’t accepted
Documents must be in color, readable, and high quality
All pages must be included, with full borders visible
Files must not be cropped, altered, embedded, or converted
If your country of residence differs from the account country, a passport is required for identity verification
Documents to confirm your identity
These documents verify who you are as an individual.
Accepted documents
Passport
Driver’s license (front and back required)
Permanent Resident Card
Provincial or territorial photo ID (front and back required)
Certificate of Indian Status card
Birth certificate
Marriage certificate
Required information
Full legal name, which must match your HoneyBook account
Date of birth (DOB)
Photo of the person, where applicable
Documents to confirm your address
These documents verify where you live.
Accepted documents
Driver’s license (front and back required)
Provincial or territorial photo ID (front and back required)
Insurance document
Investment account statement
Property tax statement
Bank statement
Utility bill, dated within the last 12 months
Required information
Full legal name, which must match your HoneyBook account
Residential address, which must match your HoneyBook profile
Documents to confirm your company
These documents verify your business’s legal existence and address.
Accepted documents
Corporate profile report
Notice of Assessment issued by the Canada Revenue Agency, dated within the last 12 months
Articles of Incorporation or Association
Notice of Articles
Company Summary
Québec only: Results from a registry search
Business license
Partnership agreement or registration
Nonprofits only: Signed resolution confirming the individuals opening the account have authority
Required information
Full legal business name, which must match your HoneyBook account
Business address, which must match your HoneyBook account
Tax ID or registration number, where applicable
Documents to confirm your directorship
These documents verify who’s authorized to act on behalf of the business.
Accepted documents
Corporate profile report
Articles of Incorporation or Association
Notice of Articles
Notice of Change of Directors
For example, Form 6, Form 3006, or Form 4006
Board meeting minutes, dated within the last 12 months
Nonprofits only: Signed resolution confirming authority
Required information
Legal business name
Director, shareholder, and beneficial owner names and roles, where applicable
Troubleshoot unverified directors
If a director or business owner can’t be verified, try the following:
Update director details
Select View and edit by the business owner
Confirm names, roles, and ownership details match the uploaded documents
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Upload matching documentation
Select View and edit by the business owner
Reupload documents that exactly match the information in HoneyBook
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Confirm director count
Ensure the number of directors listed in HoneyBook matches your official documents
Add or remove directors as needed, by selecting View and edit
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!