When adding your bank & business details to HoneyBook, you’ll need to supply documents that confirm the info you provide.
Each section below provides the list of documents you can supply. When you upload these documents, there are some requirements you must meet (if the document doesn’t meet these requirements, it’ll get rejected and you’ll need to upload a new image).
Requirements for all documents
✋ Before you begin
Documents will be rejected if these requirements aren’t met
The format must be no more than one step removed from the original document:
Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files
A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format
Screenshots aren’t accepted
Photos and scans must be in color
Images must not be low-quality
Identity and legal entity documents must not be expired
Documents must be readable and in a valid upload file format
Documents must not be cropped, cut-off or missing pages with crucial information, and all borders must be visible. The entire document must be in view
If the country of residence differs from the country of the account, a passport is required for identity verification
U.S. documents & requirements
U.S. documents & requirements
When you’re adding information to your bank & business details page, you will be required to provide documentation to confirm the information being entered. Below lists the documents you can use for the various requirements that may come up.
Verifying your identity
Verifying your identity
Uploading your passport or driver’s license may be the simplest option to upload when confirming your identity, however there are many different documents that are accepted.
Accepted documents for identity verification
Passport
Driver license (scans of front and back are required)
Passport card
State issued ID card
Resident permit ID / U.S. Green Card
Border crossing card
Child ID card
NYC card
U.S. visa card
The document provided must contain:
Full legal name that matches the name in your HoneyBook profile
Date of birth (DOB) that matches what’s in your HoneyBook profile
Photo of person
📣 Note
You won’t need to upload an SS-4, but you will need to enter info exactly as it appears on it if you are a sole proprietor, corporation, partnership, or LLC.
Verifying your bank account info
Verifying your bank account info
You may be asked to provide proof of bank account ownership to ensure your account continues to meet the requirements set by various financial entities and governing bodies.
Accepted documents for bank account verification
Bank account statement
Check
Bank letter
Required information:
Account holder name
Bank account number
Canadian documents & requirements
Canadian documents & requirements
When you link a Canadian bank account and add information about your business, documentation is required to verify who you are and how your business is registered. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
Verifying your identity
Verifying your identity
Identity verification documents verify who you are as an individual, and must match the information exactly as it was input in your HoneyBook account's Bank & Business Details page. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
Accepted documents for identity verification
Passport
Driver’s license (front and back required)
Permanent Resident Card
Provincial or territorial photo ID (front and back required)
Certificate of Indian Status card
Birth certificate
Marriage certificate
The document provided must contain:
Full legal name, which must match your HoneyBook account
Date of birth (DOB), which must match your HoneyBook account
Photo of the person, where applicable
Verifying your personal address
Verifying your personal address
You are required to verify the personal address entered on the Bank & Business Details page.
Accepted documents for address verification
Driver’s license (front and back required)
Provincial or territorial photo ID (front and back required)
Insurance document
Investment account statement
Property tax statement
Bank statement
Utility bill, dated within the last 12 months
The document provided must contain:
Full legal name, which must match your HoneyBook account
Residential address, which must match your HoneyBook profile
📣 Note
You cannot use the same document for identity verification and address verification. For example, if you used a driver's license for identity verification, you must use a different document for address verification.
Verifying your company information
Verifying your company information
You will be required to provide a business verification document for your corporation. This document verifies your business’s legal existence and address. Here is the information the document must contain:
Accepted documents for company verification
Corporate profile report
Notice of Assessment issued by the Canada Revenue Agency, dated within the last 12 months
Articles of Incorporation or Association
Notice of Articles
Company Summary
Québec only: Results from a registry search
Business license
Partnership agreement or registration
Nonprofits only: Signed resolution confirming the individuals opening the account have authority
The document provided must contain:
Full legal business name, which must match your HoneyBook account
Business address, which must match your HoneyBook account
Tax ID or registration number, where applicable
Verifying your company directorship
Verifying your company directorship
You may be required to provide a proof of directorship document for your corporation. This document verifies who’s authorized to act on behalf of the business. Here is the information the document must contain:
Accepted documents to confirm directorship
Corporate profile report
Articles of Incorporation or Association
Notice of Articles
Notice of Change of Directors
For example, Form 6, Form 3006, or Form 4006
Board meeting minutes, dated within the last 12 months
Nonprofits only: Signed resolution confirming authority
The document provided must contain:
Legal business name
Director, shareholder, and beneficial owner names and roles, where applicable
📣 Note
You cannot use the same document for directorship verification and company verification. For example, if you used your articles of incorporation for company verification, you must use a different document for directioship verification.
Troubleshooting unverified directors
If a director or business owner can’t be verified, try the following:
Update director details
Select View and edit by the business owner
Confirm names, roles, and ownership details match the uploaded documents
Upload matching documentation
Select View and edit by the business owner
Reupload documents that exactly match the information in HoneyBook
Confirm director count
Ensure the number of directors listed in HoneyBook matches your official documents
Add or remove directors as needed, by selecting View and edit
UK documents & requirements
UK documents & requirements
When you link a UK bank account and add information about your business, documentation is required to verify who you are and how your business is registered. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
📣 Note
If your entity type isn’t listed, you can’t provide any of the documents listed above, or your document was rejected and you’re not sure why, contact Stripe support for guidance on acceptable alternatives.
Verifying your identity
Verifying your identity
Identity verification documents verify who you are as an individual, and must match the information exactly as it was input. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
Accepted documents for identity verification
Passport
Driver’s license (including provisional)
Permanent Resident Card
Citizen card
Electoral ID
The document provided must contain:
Full legal name, which must match your HoneyBook account
Date of birth (DOB), which must match your HoneyBook account
Photo of the person, where applicable
Verifying your personal address
Verifying your personal address
You may be required to verify the personal address entered when configuring your bank & business details.
Accepted documents for address verification
Driver’s license (including provisional)
Utility bill
Statement from a financial institution
Government issued letter
Solicitors letter
Council or housing association documentation
Benefits agency documentation
Electoral Register entry
NHS Medical Card
GP letter of registration with the surgery
The document provided must contain:
Full legal name, which must match the name entered
Personal address, which must match the address entered
Verifying your company information
Verifying your company information
You may be required to provide a business verification document for your corporation. This document verifies your business’s legal existence and address.
Accepted documents for company verification
VAT Registration
Certificate of Incorporation
Companies House Document
HM Revenue and Customs: VAT Certificate
HM Revenue and Customs: Account Statement
Charity Commission Document
OSCR Scottish Charity Regulator
Ofsted School Inspection Report
The document provided must contain:
Full company legal entity name that matches the legal entity name in your settings
Tax ID from the local tax authority that matches what’s in your settings
Company address that matches what’s in your settings unless specified otherwise.
Relationship documents
Relationship documents
Depending on the business type you selected, you may be required to provide documentation regarding ownership of your organization.
Acceptable forms of ownership verification:
Register of Members (Shareholder Register)
Register of Persons with Significant Control (PSC) (Ultimate Beneficial Owner Register)
Confirmation Statement (Annual Returns)
Certificate of Good Standing (Certificate of Corporate Status)
Certificate of Incumbency
Acceptable forms of directorship verification:
Register of Members (Shareholder Register)
Register of Persons with Significant Control (PSC) (Ultimate Beneficial Owner Register)
Confirmation Statement (Annual Returns)
Certificate of Incumbency
The document provided must contain:
Legal entity name
Where applicable, all director, shareholder, and beneficial owner names and positions
Australian documents & requirements
Australian documents & requirements
When you link an Australian bank account and add information about your business, documentation is required to verify who you are and how your business is registered. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
📣 Note
If your entity type isn’t listed, you can’t provide any of the documents listed, or your document was rejected and you’re not sure why, contact Stripe support for guidance on acceptable alternatives.
Verifying your identity
Verifying your identity
Identity verification documents verify who you are as an individual, and must match the information exactly as it was input. Uploading the correct document type, in the correct format, helps prevent delays or rejected verification.
Use the sections below to confirm which documents are accepted and what information they must include.
Accepted documents for identity verification
Passport
Driver Licence (Driver's license) - scans of front and back are required
Photo Card - scans of front and back are required
New South Wales Driving Instructor Licence - scans of front and back are required
Tasmanian Government Personal Information Card - scans of front and back are required
ImmiCard - scans of front and back are required
Proof of Age card - scans of front and back are required
Australian Defence Force (ADF) identification card (Military ID) - scans of front and back are required
The document provided must contain:
Full legal name, which must match your HoneyBook account
Date of birth (DOB), which must match your HoneyBook account
Photo of the person, where applicable
Verifying your personal address
Verifying your personal address
You may be required to verify the personal address entered when configuring your bank & business details.
Accepted documents for address verification
Driver's license (scans of front and back are required)
Photo Card (scans of front and back are required)
Tasmanian Government Personal Information Card (scans of front and back are required)
ImmiCard (scans of front and back are required)
Bank statement (dated within 6 months)
Medicare document (dated within 12 months)
Centrelink document (dated within 12 months)
Utility bill (dated within 6 months)
Australian Taxation Office letter or assessment (dated within 12 months)
Council rates or land valuation notice (dated within 12 months)
The document provided must contain:
Full legal name, which must match the name entered
Personal address, which must match the address entered
Document that is dated within the acceptable range, if specified in the above
Verifying your company information
Verifying your company information
You may be required to provide a business verification document for your corporation. This document verifies your business’s legal existence and address.
Accepted documents for company verification
Australian Business Number Confirmation (Certificate of Registration)
Australian Securities and Investments Commission (ASIC) Record of Registration (Certificate of Registration)
Australian Business Register Extract (Commercial Register Extract)
Certificate of Registration of Change of Name
Australian Charities and Not-for-profits Commission Extract (Charity or Non-Profit Extract)
Consumer Affairs Association Extract (Incorporated Association Extract)
The document provided must contain:
Full company legal entity name that matches the legal entity name in your settings
Tax ID from the local tax authority that matches what’s in your settings (excluding Canada)
Company address that matches what’s in your settings unless specified otherwise.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!