📣 Note

This article covers a feature that's included in an invite-only closed beta. If you're not a part of the beta, your finance suite will look different, and the help articles you'll want can be found here.

As you make your way through the HoneyBook Finance application process, you may need to upload some documents. If you do, you’ll be notified via email and on your dashboard . Uploading these documents should be very quick, and are required by law in order to open a business checking account.

HoneyBook uses best-in-class tools and industry standard practices to keep your data safe and secure. For example, HoneyBook does not store any personally identifiable information (PII), and your personal info is only used to confirm your identity. If you’re interested in learning about the specific processes and tools that HoneyBook uses, open up the collapsible section below.

How HoneyBook protects your data

HoneyBook leverages leading tools from Amazon Web Services (AWS) to manage security and access controls, in line with industry best practices. All of HoneyBook’s servers are within a virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests from getting to the internal network.
HoneyBook uses Advanced Encryption Standard (AES 256) to encrypt data at rest and Transport Layer Security (TLS) to encrypt data in transit. This ensures that all traffic between you/your clients and HoneyBook is secure during transit and at rest.
HoneyBook uses third-party security tools to continuously scan for vulnerabilities. An internal dedicated security team responds to issues raised.
- Twice yearly HoneyBook engages third-party security experts to perform detailed penetration tests on the HoneyBook application and infrastructure.
- HoneyBook accepts external vulnerability reports that are submitted by security researchers through the [email protected] email address.
HoneyBook’s payment system integrates with Stripe, allowing both private individuals and businesses to accept payments over the Internet. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Details about their security setup and PCI compliance can be found on Stripe’s security page.
When using HoneyBook's payment system, all sensitive data is transferred directly to Stripe servers over a secured and encrypted channel, fully complying with US regulations. HoneyBook does not store bank accounts or credit card info.

Which documents you might need to submit

Uploading your documents is a required step to obtain a HoneyBook Finance business checking account. The table below will walk you through the documents you might need to upload and will have examples of what is accepted.

Images of these documents must be 20 MB or less, and can be PNGs, JPEGs, or PDFs.

✅ Note

Your specific application will not need every document listed below. Your specific business and personal details will determine which documents you’ll submit. You will see which documents are needed on your dashboard.

Document type	Acceptable documents (Pick one)	Where to get this
ID document (Both sides) *You must be 18+ to apply for HoneyBook Finance	Driver’s License State-issued ID Passport/Passport card Tribal Identification Number Alien Identification Card Permanent Resident Card/Green Card US Visa Card State-issued Driver’s Permit	Issued by your state government or by the US federal government
Address verification *PO Boxes are not accepted	Utility bill Bank statement Lease agreement Pay stub Insurance bill/statement Driver’s License Incorporation documents EIN Letter	Utility company Banking provider Landlord/leasing office Your job’s HR team/portal Your insurance provider Your state’s DMV Your state’s business office The IRS
US Social security card *The whole social security number is required	Social security card Filed tax return W-2 Form 1099	Assigned at birth (social security card) Your tax consultant/consulting software Your job’s HR team/portal
Certificate of Incorporation (if your business is incorporated)	Certificate of Incorporation Articles of Incorporation Certificate of Assumed Name (aka DBA or “Doing Business As”)	Provided by the state your business is incorporated in. If you aren’t incorporated, you don’t need to upload this document.
Partnership Agreement (If you aren’t a sole proprietor)	Partnership Agreement	Created by your and your co-owners. If you’re a sole proprietor or solo owner, you don’t need to upload this document.
Articles of Organization (if your business is an LLC)	Articles of Organization LLC Operating Agreement	Created by your business when filing to be an LLC. If your business isn’t an LLC, you don’t need to upload this document.
Business verification	Another document that has your business’s name and is relevant to the product or service you provide (e.g., an invoice to a customer).	Depending on what you pick, you’ll likely supply this from your business paperwork.

Troubleshoot document error messages

If you get an email saying there was an issue with a document you uploaded, refer to the list below to learn how to fix the issue, then return to your HoneyBook Finance dashboard to reupload the corrected document.

Error message	How to fix the issue
`The image provided was unable to be verified due to a poor image quality. Please resubmit the image and be sure all personal information is legible`.	Take a clear picture of the document and upload that picture. Do not scan your document when uploading it.
`The name on your ID does not match the name on the application. Please resubmit your ID and be sure all personal information is legible.`	Check that the name you entered on your application matches the name on your document. If needed, update your application to match your document, then reupload your document image.
`The address on the document provided does not match the address on the application. Please resubmit an address verification document with the same address provided on the application.`	Check that the address you entered on your application matches the address on your document. If needed, update your application to match your document, then reupload your document image.
`The SSN on the Social Security Card provided does not match the SSN on the application. Please confirm the SSN has been entered into the application properly or resubmit a copy of your Social Security Card ensuring the number is legible.`	Check that the social security number you entered on your application matches the number on your uploaded document. If needed, update your application to match your document, then reupload your document image.
`The Date of Birth on the uploaded ID does not match the Date of Birth on the application. Please verify the information on the application is correct or resubmit a document verifying your Date of Birth.`	Check that the date of birth you entered on your application matches the date of birth on your document. If needed, update your application to match your document, then reupload your document image.
`The ID you provided is expired. Please provide a current ID for verification such as Driver’s License, Passport or State ID.`	Upload an unexpired ID document.
`The EIN on the document you provided does not match the EIN on the application. Please make sure the information provided on the application is correct and submit documentation verifying the EIN.`	Check that the employer identification number (EIN) you entered on your application matches the EIN on your document. If needed, update your application to match your document, then reupload your document image.
`The state of incorporation does not match the state of incorporation provided on the application. Please make sure the information provided on the application is correct and submit documentation from the state in which the business is incorporated.`	Check that the state of incorporation you entered on your application matches the state of incorporation on your document. If needed, update your application to match your document, then reupload your document image.

Getting paid through HoneyBook

Integrating your HoneyBook account to QuickBooks Online

HoneyBook Capital FAQ

Using HoneyBook Finance FAQ

How to start using your HoneyBook Finance debit card