Occasionally, your client might receive an error message when attempting to make payment—which indicates that their transaction did not go through. Here are some messages that might pop up, as well as the steps your client can take to successfully make payment.

Action can’t be completed

A general error message. If the issue persists, the client can reach out to [email protected] for additional assistance.

Bank account cannot be used for bank transfers

The bank account selected by the client is not authorized for debit payments. The client should reach out to their bank or pay by credit card if that’s a payment option.

Card has expired

The card entered by the client has expired. The client should check the expiry date or use another card.

Card has insufficient funds

The card has insufficient funds or a transaction limit. The client should use another card or contact their bank.

Card number is incorrect

The card number entered by the client is incorrect. The client should delete and re-enter the card details or use another card.

Card was declined

The client should check the card number, expiry date, and CVV and try again. If the issue persists, the client should use another card or contact their bank.

Incorrect ZIP code (US billing addresses only)

The client should check the ZIP code entered and make sure it is either 5 or 9 digits long.

Incorrect postal code (Canadian billing addresses only)

The client should check the postal code entered and make sure it is 6 characters long.

Learn more about your clients’ experience with online payments here!

Want to learn more?

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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