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Why is my membership charge a different amount?
Why is my membership charge a different amount?

What to check if your membership renewal is an unexpected amount

Updated over a week ago

We'll cover some common reasons why your membership charge might be off from what you expected below.


Sales tax

Depending on your billing address, HoneyBook might collect sales tax on your membership payments. We will only charge sales tax where we are legally required to do so by the tax authorities of your state.

These taxes are only relevant to your HoneyBook membership fees—they are not related to the services you provide your clients or any payments they may make to you.

Taxes will apply to members with billing addresses in the following U.S. cities and states:

  • Arizona

  • Hawaii

  • Iowa

  • Maryland

  • Massachusetts

  • North Carolina

  • Ohio

  • Pennsylvania

  • Rhode Island

  • South Carolina

  • South Dakota

  • Tennessee

  • Texas

  • Utah

  • Washington

  • Washington D.C.

  • West Virginia

📣 Note

This list was updated as of December 21, 2021 and is subject to change.

If you are tax exempt, you may apply for an exemption by reaching out to our Support team. Please chat in "Talk to a person" and provide a copy of the IRS determination letter so the team can confirm your exemption.

Where to check

If you live in a location where HoneyBook is required to charge taxes, you will see the sales tax calculated and added to your membership total upon checkout and before purchase.

After you purchase your membership, charges appear on your HoneyBook membership invoice, which you can find in your invoice history under Settings > Membership.


Expired promotion

If you applied a promotion when signing up that was valid for, for example, your first years' subscription, you should expect to see your plan renew at the regular rate after the first year.

Where to check

Charges appear on your HoneyBook membership invoice, which you can find in your invoice history under Settings > Membership.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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