What are the accepted payment methods for clients?
What are the accepted payment methods for clients?
Clients can pay in the following ways:
Cash or check: Your client pays you outside of HoneyBook
ACH or bank transfer: Your client enters their bank details at checkout
Payments made using bank transfer take longer to process, but have lower transaction fees than credit card payments
Cardholder entered payment: Your client pays using a credit card
Card on file payment:
Your client pays using a credit card where the card details were previously saved
Your client makes a payment through autopay
You can adjust your clients' payment options on a file-by-file basis. Learn how to set and check client payment methods in Configure an invoice's settings. You can also learn more about accepted credit cards and banks for client payments.
Can my client edit or remove their credit card?
Can my client edit or remove their credit card?
Yes, your client can edit or remove their card. They can follow the steps outlined in Remove or update a previously-saved payment method.
Can I make payment for my client, or edit or remove their credit card?
Can I make payment for my client, or edit or remove their credit card?
No. At this time, you can't make payment for your client, or edit or remove their card.
Can I have my client pay the transaction fee?
Can I have my client pay the transaction fee?
Currently, there isn't an automated way to pass payment transaction fees to your clients via surcharging. It's important to note the legality of surcharging varies by jurisdiction, and different card networks also have specific rules impacting whether and how you may assess surcharges.
Where permitted under applicable law and in accordance with card network rules, it's possible to add these charges as line items in your invoices. However, we strongly recommend seeking professional legal advice before doing so.
Do my clients get emailed copies of their receipts?
Do my clients get emailed copies of their receipts?
Any time a client submits payment to you through HoneyBook, they'll receive a payment confirmation email with a link to their receipt.
If you ever need to manually save or print a copy of the receipt, you can do so as well.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!