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FAQ: Client payment methods

Answers to frequently-asked questions about how clients can pay, having them pay transaction fees, and getting receipts.

Updated over 2 months ago

Can my client edit or remove their credit card?

Yes, your client can edit or remove their card. They can follow the steps outlined here.


Can I make payment for my client, or edit or remove their credit card?

At this time, you cannot make payment for your client or edit/remove their card.


Can I have my client pay the transaction fee?

Currently, there is not an automated way to pass payment transaction fees to your clients via surcharging.

It is important to note that the legality of surcharging varies by jurisdiction, and different card networks also have specific rules impacting whether and how you may assess surcharges.

Where permitted under applicable law and in accordance with card network rules, it is possible to add these charges as line items in your invoices. However, we strongly recommend seeking professional legal advice before doing so.


Do my clients get emailed copies of their receipts?

Any time a client submits payment to you through HoneyBook, they'll receive a payment confirmation email with a link to their receipt.

If you ever need to manually save or print a copy of the receipt, you can do so as well.


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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