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Capital loan application FAQs
Capital loan application FAQs

Get answers to your questions about applying for a Capital loan, how your credit is impacted, or why you might've been declined.

Updated over a week ago

Thanks for your interest in HoneyBook Capital! Please note that at the moment, this feature is available to limited users, but that should change soon — keep checking back!


What info do I need to provide to apply for my loan?

The application process for HoneyBook Capital requires three types of information: Owner Information, Business Information, and Bank Information. This is similar to what you provided when you set up your HoneyBook bank account. To streamline the process, HoneyBook will pre-populate any information already on file.

Owner information

  • First name

  • Last name

  • Social security number

  • Phone number

  • Date of birth

  • Home address

Business information

  • Business legal name

  • “Doing Business As” name

  • Business tax identifier

  • Business establishment date

  • Business phone number

  • Business email address

  • Business address

Bank information

Your bank information must match the bank you use for your HoneyBook account.

  • Account number

  • Routing number


Will my credit score be affected if I use HoneyBook Capital?

No, your credit score will not be impacted by your application, as it only involves a "soft pull" that doesn’t appear on your credit report. While your credit score can influence loan qualification, HoneyBook primarily evaluates your eligibility based on your business’s sales history.

A HoneyBook Capital loan will only report to business credit if it goes into default; your personal credit will never be affected.


Does applying for a HoneyBook Capital loan require collateral?

We do not require a personal guarantee, such as a home or car, as collateral. However, the borrower must grant the lender a first lien security interest in the company’s assets. This allows the lender to claim the assets if loan payments are not made and the assets must be liquidated to settle the debt.


Why has my pre-offer expired?

At times, changes in your transaction history or upcoming payments may prevent us from offering a Capital pre-offer. Eligibility can fluctuate throughout the year with your business, so please check back later to see if a pre-offer becomes available again.


How do I sign my agreement?

The loan agreement is completed electronically. Once approved, you can review your loan offer and choose your desired amount in the Capital tab of your HoneyBook account. In this section, you can also download your loan contract and confirm your agreement to the terms before accepting the loan offer.


What happens if my credit is frozen?

If your credit is locked or frozen, please contact the appropriate agency (Experian, TransUnion, or Equifax) to allow HoneyBook's partner company, jaris, to run the soft credit pull at the time you are completing the application. If they cannot perform the pull, a jaris team member will contact you to confirm.

Additionally, if you have a Fraud Alert on your credit report, the jaris team will reach out to verify your identity.


Do I need to change anything about how I receive my payments?

Not at all! With HoneyBook Capital, repayments occur automatically as a percentage of your client payments and are processed through our partners.


Will my loan offer expire?

Your HoneyBook Capital offer is valid for 10 calendar days. It will display a specific expiration date and time on the HoneyBook site. After it expires, you can return to the Capital tab in your HoneyBook account to reapply.


What happens if I reject my loan offer?

Once your loan application is approved and you receive a loan offer, you can either accept or reject it. If you reject the offer, it will be removed from your HoneyBook Capital Dashboard. You can reapply for a loan at any time following a rejection.


Why don’t I see an offer in my Dashboard?

You will only see a Capital tab in your HoneyBook account if you are eligible for the feature. If the tab is not visible, your business is currently ineligible. Rest assured, we review accounts daily for eligibility. HoneyBook will update your Dashboard automatically and notify you via email when a loan pre-offer becomes available. Eligibility is determined by factors such as your account history, payment processing volume, and frequency.

Please note that offers for HoneyBook Capital cannot be generated manually.


Why was I declined after receiving an offer?

After you receive a pre-offer for a loan through HoneyBook Capital, your information goes through a verification process. If you were declined in this step, you’ll receive an email that details the reason.

Getting declined can be disappointing, and HoneyBook is working to increase transparency behind this process.


What are the reasons for being declined?

There are a few requirements that must be met in order to qualify for a loan, and being declined may be due to things like material changes in the company's health. This might include delinquencies, bankruptcy, and a significant drop in credit scores.


Why was I declined for an additional loan?

HoneyBook evaluates each offer individually and separately from any loans. A recent loan decline through HoneyBook Capital does not disqualify you from future loans. HoneyBook regularly assesses the eligibility of its sellers, and if your business qualifies again, you will see loan offers in your HoneyBook Dashboard. Offers depend on factors such as payment processing volume, account history, and payment frequency.


Why can't you fund my bank account?

To receive your loan deposit, your bank must accept same-day ACH deposits. Ensure that the account you provided in your application can process this type of transaction. Many neobanks, like Chime, do not accept one-time ACH deposits; they only allow pre-authorized (recurring) payments.


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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