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Capital loan repayment FAQs
Capital loan repayment FAQs

Get answers to your questions around repaying your Capital loan, when repayment begins, minimum payments, and loan delinquency.

Updated over 3 months ago

Thanks for your interest in HoneyBook Capital! Please note that at the moment, this feature is available to limited users, but that should change soon — keep checking back!


How do I repay my loan?

Repayments are automatically deducted as a percentage of your client payments in HoneyBook, similar to your credit card processing fees, until the loan and fee are fully paid.

Since repayments are based on transaction percentages, your repayment speed aligns with your business’s cash flow—you’ll pay more when business is strong and less during slower periods. However, the total amount owed (loan amount plus fixed fee) remains constant.

You can also make manual payments to repay the loan through the HoneyBook Dashboard at no additional cost.


When does repayment begin?

Repayment starts three days after you sign the loan agreement. A fixed percentage of your client payments will be automatically deducted to pay down your loan balance once sales occur.

You are also unable to make manual repayments until the initial three days have elapsed.


What is the repayment percentage?

The repayment percentage indicates how much of each client payment is allocated to repaying your loan. This percentage varies depending on your loan amount and can be found in the Repayment Details section of your loan offer.


Where can I see my loan repayment progress?

After accepting your loan offer, you can access your HoneyBook Capital Dashboard to monitor your repayment progress. The Dashboard displays the total amount repaid, the total amount owed, and a list of client payments that have contributed to your repayment.


Where can I see my loan due date?

Your loan offer includes an 18-month repayment period, but the actual timeline may change based on your future client payments. If your business is performing well, you could pay off the loan sooner. However, if there is still a balance after 18 months, it must be paid in full at that time.


Is there a minimum payment?

For an 18-month term loan, you must pay at least 1/18th of the total loan amount over a rolling 60-day period. For a 4-month term loan, the requirement is at least 1/6th over a rolling 30-day period.

For example with a 60-day rolling period, the payment sum from days 0-60 must equal 1/18th of the total loan amount. Starting on day 61, the period shifts to days 1-61, then days 2-62, and so forth, but each must still meet the 1/18th requirement.

At the loan's maturity, any remaining balance must be paid in full. Typically, regular processing volumes should cover the minimum payment for most merchants.


Can I make additional payments toward my loan balance, independent of my sales?

You can make additional payments manually or pay off your loan in full without an early repayment fee via the HoneyBook Capital Dashboard. Automatic payments based on your sales will still occur until your balance is fully paid, even if you make manual payments.

If you pay off your loan in full manually, HoneyBook will continue to collect automatic payments, which may take 4 business days to settle. Any overpayments will be refunded on the fifth business day after your loan is paid off.


Can I pay off my loan early?

Yes! You can submit prepayments or pay off your loan at any time at no additional cost in the HoneyBook Capital Dashboard. Repayment will come directly from the bank account connected to your HoneyBook account.

Payment can take up to 8 calendar days to post to your HoneyBook Capital loan account.

Alternatively, you can ACH or wire the remaining funds to the following bank account.

ACH instructions

Recipient: jaris Funding, LLC 1409 Chapin Avenue, Floor MZ

Burlingame, CA 94010

Account Number: 3301110650 Routing Number: 053112929 Memo Line / Descriptor: Your Honeybook loan number

Wiring instructions

Recipient: jaris Funding, LLC 1409 Chapin Avenue, Floor MZ

Burlingame, CA 94010

Routing: 053112929 Account: 3899628596 Memo Line / Descriptor: Your Honeybook loan number

Any charges by the merchant’s bank will not be reimbursed.


How long does it take a manual payment made through the Dashboard, or an ACH repayment, to clear?

Manual payments made through the Dashboard and ACH repayments are made via ACH and take up to 8 business days to reflect in your account.

📣 Note

You will not receive a renewal offer until the payment has cleared.


Will I see savings or have to pay an early repayment fee if I make additional payments?

No. Since your fixed fee is determined at the time of application, it won’t change as a result of additional payments or early repayment. However, there’s also no early repayment fee if you do choose to make additional payments or pay the loan in full.


What happens if I haven’t repaid the loan in 18 months?

Any outstanding balance due at the end of the maximum term will be collected automatically via ACH.


What is the difference between the loan maturity and the estimated payback period?

The loan maturity is the date on which the loan is due. HoneyBook Capital loans mature at 18 months following the day you accepted the loan. After 18 months, full repayment will be needed if there is an outstanding balance.

The estimated payback period is the period of time within which most loans are repaid given the withholding percentage from client payments. Most loans are repaid in less than a year.


Once I pay off this loan am I eligible for a new one?

If your business has a loan with HoneyBook Capital, you may be eligible for another loan offer. HoneyBook Capital will automatically assess your account for new offers, so no need to inquire. If eligible, you can apply for an additional loan in the Capital tab of your HoneyBook account. Please remember that while we regularly review your account, a new offer is not guaranteed.


What happens if I refund a payment that was used for a loan payment?

If you refund a client payment that was partially used to repay your loan, the full refund amount will go to the client. However, the percentage used for loan repayment will be deducted from your funds based on your chosen refund method.

For instance, if you received a $200 client payment with 10% ($20) allocated for loan repayment, and you process a $200 refund, you will not be reimbursed for the $20 taken for the loan; it will be included in the charges for the refund.


I'm getting an error when making a manual payment in the Dashboard: "Due to a recent change in your connected bank account, this action is currently unavailable.”

If you receive an error when making a manual payment, it means you need to change your bank account on the Capital side, as well. The account stored in the Capital system is the account provided on your application. To make a change, please contact [email protected] or call (888) 802-2858 (M - F, 8am - 5pm PST).


How do I change the bank account information for my HoneyBook Capital loan?

To make a change, please contact [email protected] or call (888) 802-2858 (M - F, 8am - 5pm PST). Changing an account in your HoneyBook Bank Details tab will not automatically update the account in the Capital system.


How can I repay the loan if I cancel my HoneyBook membership?

Loans can be paid via wire, ACH, or invoice. Please contact [email protected] or call (888) 802-2858 (M - F, 8am - 5pm PST).


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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