Here are common issues you might run into with your notifications in HoneyBook and how to fix them. This guide covers push notifications, email notifications, role-based notifications, and special configurations for teams and multiple businesses.
Not getting push notifications on your phone
If you aren't getting push notifications (the ones that appear on your lock screen), your app settings or your phone's notification settings might need to be updated.
Start with the HoneyBook app's notification settings
Learn how to manage your push notifications on mobile
Make sure you have checked that inquiry alerts and other specific notifications are enabled in the settings
If your app's settings all look correct, check your phone's notification settings
Here's how to manage notifications for iOS devices and how to manage notifications on Android devices
Not getting email notifications
If you aren't getting email notifications, the emails might be going to your Spam or Junk folders or you might need to update your email notification settings.
Start by checking your Spam and Junk folders in your email inbox
If you're seeing the email notifications in your Spam and/or Junk folders:
Move them into your regular inbox
Whitelist the email address that sent these email notifications
If you're noticing the issue still exists, add the email address that sends these email notifications to your email contacts list
If the emails aren't in your Spam or Junk folders, check that your email notification settings will generate these emails
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!