All Collections
HoneyBook Mobile App
Troubleshooting the HoneyBook App
Troubleshooting the HoneyBook App

A few quick tips for getting your iOS or Android HoneyBook app running smoothly!

Updated over a week ago

HoneyBook iOS or Android app giving you some trouble? Here are a few troubleshooting tips to try!

Make sure you’re on the latest version of the app

1. Make sure you have the latest version of the HoneyBook app downloaded — you can double check by clicking here for iOS and here for Android.

2. If your HoneyBook app needs to be updated, tap Update.

3. Reopen your HoneyBook app to see if the problem persists.

Force close the app

1. Force close the HoneyBook app. Here’s how to do that on iOS and on Android.

2. Reopen the app to see the problem persists.

Log out and back into the HoneyBook app

1. Open your HoneyBook app.

2. Tap the Settings tab at the bottom of the screen.

3. Scroll down and tap Log Out at the bottom of the screen.

4. Re-open the app and log back in to see if the problem persists.

If you’re still running into trouble or notice a bug in the app after trying these steps, please let our team know — by getting in touch, you can help us fix it!

First, simply take a screenshot of the screen on which the problem is occurring (here's how to screenshot on iOS and on Android). Your device will then prompt you to send feedback, so tap yes!

When sending the feedback, please include your email address (whichever email is tied to your HoneyBook account), and a message including relevant details about the problem you're experiencing. Once you submit this feedback, our mobile engineers will be able to take a look and get to work on the issue!

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

Did this answer your question?